A polite request to recosider your data rollover policy

[kenironside]

May I ask Vodacom to consider changing their data rollover policy? At present, when data is rolled over from a previous month, it is necessary to exhaust the current month before accessing the rollover amount.

I would like to suggest that you change this to using the rollover data first before using the current month allocation. I'd be happy if rollovers expired after one month to prevent building up a huge rollover amount.

The reason is that in some months when I am travelling less, I don't use much data but inevitable that is followed by a couple of months of travel. In the first month after a quiet month I have my current data plus the rollover available but if I don't get through my full current data I lose the rollover. If I do dip into the rollover, there is nothing to rollover the next month.

I realise that it means a little more data throughput and a small change to your data accounting system but you keep this information anyway.

How about it, Vodacom? A small change for you but something important for me and, I guess, some other customers.

Ken Ironside

[sajunky]

It was a big disappointment to me as well. How you can call it a "policy". It is clearly rip-off!

[snugglez64]

It was a big disappointment to me as well. How you can call it a "policy". It is clearly rip-off!

I would agree

+1

[bboy]

I wonder if the CPA can get in on this, on the basis that you have paid for it, it carries a 1 month carry over, it should be then up to you if you want to use it. Not having vodacon essentially block you from using what you paid for.

[AfricanTech]

@jannievanzyl - Any comment?

[Terencek]

I seem to recall VodacomData saying on this forum that using rolled-over data first was SUPPOSED to be the way it worked at VC, but that unfortunately it didn't always....

[Hippo]

I seem to recall VodacomData saying on this forum that using rolled-over data first was SUPPOSED to be the way it worked at VC, but that unfortunately it didn't always....

Bwahahahahah. What BS.

I spoke to two separate call-centre agents when I first encountered this. One from the regular customer care, and another from Data Services (or something like that). Both confirmed that "this is just the way the system is set up, Sir". I.e. deplete the new bundle first.

Funny how when I asked in plain and simple english to both of them "Do you think this is A. Fair, and B. Logical?" they replied no to both questions :/

[sajunky]

Service providers force "Fair usage policy" on the users, but they do not apply "Fair service policy" to themselves.

[elriconess]

Laat hulle asseblief die datateller ook regmaak. Dit is wel skokkend,

[bboy]

notice how non of the vodacom reps even bothered to respond here

[Lounger]

Service providers force "Fair usage policy" on the users, but they do not apply "Fair service policy" to themselves.

Now there's an argument that needs exploring!

[ElectroMan]

ok VC, roll over & you have got a new client!

[SoTrue]

I've read somewhere recently that Vodacom (and other SP's) were warned by the National Consumer Commissioner to bring their contracts in line with the CPA. Apparantly the CPA requires that the standard rollover/cancellation period is three years, not 30 or 60 days.

[kenironside]

I was hoping that a 'polite' approach might result in some kind of response but none so far. Used to be that VC had some good guys on this forum who actually read and responded, even if they didn't have good news to deliver.

Pity.

[elf_lord_ZC5]

Service providers force "Fair usage policy" on the users, but they do not apply "Fair service policy" to themselves.

So what is new ... ?