Acceptable Use Policy
Our AUP is in place to protect users who aren’t abusing their uncapped accounts from those who are. It’s there to make sure abusers of our service do not receive the same quality uncapped service as those who stick to the rules. It’s clear, simple and fair. If you stick to it, you’ll get the most out of your Home Uncapped ADSL.
Why would your speeds decrease?
First, we will NEVER deprioritise users if we have spare capacity on our network, unlike other ISPs. In addition to this, you will only get slower speeds IF you don’t play by the rules. Even if your service is deprioritised, browsing remains awesome. Here’s how we determine who to deprioritise and when:
We use a 2 tiered rolling window
system between 6am and 12am to ensure our network is optimised to keep your account running smoothly.
- If you use more than a certain amount of Gigs in a 6 hour period, then your service will be deprioritised until those 6 hours are up. Your ADSL account will then be restored to normal priority.
Remember, these windows ONLY refer to usage between 6am and 12am.
- Similarly, if you use more than a certain amount of Gigs in 7 day period, then your service will be deprioritised until that 7 day period is up. Your ADSL account will then be restored to normal priority.
Here’s where it gets interesting! All usage during Download Plus hours, that’s between 12am and 6am does NOT contribute to your overall usage. That’s right, you can completely max out your account between these hours, and it will NOT count towards your 6 hour and 7 day rolling windows. It’s a free for all! This is when you can really get the most out of downloads and updates.
For more details on our AUP, see our Knowledge Base article.