I Recently bought a brand new DSTV Mobile Drifta from a colleage who had got himself a HD PVR of which came with the Mobile drifta Decoder. He had tied the decoder to his account a day before I bought it(He had had it for less than a week) Once I bought it from him he canceled his subscription and I tied it to our DSTV Premium subscription however I was not able to get it to work with my iphone.
I tried it with a friends iphone and the problem persisted however his drifta decoder would work fine, after doing a bit of troubleshooting I contacted DSTV and they advised me to take it to a Customer service center and they would check it and then replace it.
I took the device to A Customer Service center at WaterGlen Shopping center in Pretoria and they checked the device and said they would swap it out however once they saw it had been on 2 accounts they wouldn't dispite it still being under warranty. The agent said that because it had been on an account before it was deemed as Second hand and that they cant swap it out despite it still being under the 6 month warranty. How is this possible? Just because the device was put into another account name it doesn't mean the warranty is void? surly a 6 month warranty is a 6 month warranty whether its had one or 20 owners in that time?
The agent said I would either have to buy a new Drifta decoder and then they would swap the faulty one out or I would have to get insurance on the device and only in 3 months would they swap it out.
I find this completely disgusting, why must I as the consumer pay for insurance and wait 3 months to have the device broken product swapped out?
Is this breaking the CPA? The device was never working yet they wont swap out. This is very frustrating and I believe its extremely unprofessional/unethical of Multichoice.