My problem is this :
My mother loves her PC ! She can stay in contact with the other ladies via email and skype. She loves her internet and no one is a better solitaire player !!
But at least once a week a wrong button gets pressed or something gets clicked that shouldn't ! It is almost impossible to sort it out over the phone, because she cannot explain what's going on. For example, I've now figured out that she refers to the Taskbar as her emails....because every email she opens is shown as a new window in the Taskbar. Once, she was in a state because "all my emails are gone ! All of them !!" After 10 minutes of struggling I had to take an hour off work to go and check and it turned out that in some way she got to the "Keep Taskbar on top" option , and switched it off !!......
Anyway, so I would like to know what my options are for remote assistance over the internet. It's basically two home computers that need to connect (I don't have a network at the office) I have XP Home and she has (as from today) Win 7 Home Basic.
Freeware would be preferred.
I even thought of using Skype and giving her a free standing webcam that she can turn around to face the screen.
I do not specifically need to take control of her PC, if I can only see her screen.