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Thread: MWEB/Telkom - Unable to send e-mail

  1. #1
    Paramedic medicnick83's Avatar
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    Question MWEB/Telkom - Unable to send e-mail

    Hi guys,

    I'm setting up a user's e-mails to download to a laptop, the e-mails download but are unable to send e-mails.
    I've tried every setting I could find but it will not send still.

    This is on a MWEB account as well as a Telkom account.

    The problem is, I'm having the same issue with a Telkom account on the same PC.

    In the same house, another user has setup her e-mail on Gmail and it works (sending and receiving)

    On the router which is a ZyXEL P-2602HWL-D1A there is a Telkom account setup.

    Any suggestions?

  2. #2

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    you got the right smtp ??
    some times the out going is not the same as the incoming pop3
    Last edited by FNfal; 06-01-2012 at 12:33 PM.
    If it walks like a duck and kwaks like a duck ..its a duck
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    Paramedic medicnick83's Avatar
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    For the Telkom account I'm using: smtp.dsl.telkomsa.net
    For the MWEB account I'm using: smtp.mweb.co.za

  4. #4

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    Quote Originally Posted by gdiza View Post
    For the Telkom account I'm using: smtp.dsl.telkomsa.net
    For the MWEB account I'm using: smtp.mweb.co.za
    what ever provider you are using is your outgoing smtp ( if you are on Mweb sending a telkom or Mweb the outgoing will be Mweb )
    so if you are using Mweb as your internet connection that is the smtp to use
    If it walks like a duck and kwaks like a duck ..its a duck
    Full consciousness will come to very few people in their life time .

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    Paramedic medicnick83's Avatar
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    Doesnt matter what SMTP I use, doesn't work which is why I posted asking for help/suggestions.

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    Paramedic medicnick83's Avatar
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    Question

    This is the error I keep getting:

    Task 'E-mail - Sending' reported error (0x0042109) : 'Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
    This is just playing with the "Telkom" account which should work with no special settings.

    The account is a "@dsl.2gbsh.telkomsa.net" account.

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    Are you trying to connect to the Mweb SMTP server from a Telkom ADSL account, because that won't work.

    If you want to send E-mails from your Mweb E-mail account, you'll need to use an Mweb ADSL account/connection to connect to the Mweb SMTP server.
    The same goes for the Telkom E-mail account, where you have to use a Telkom ADSL account/connection to connect to the Telkom SMTP server.

    This is one of the reasons why you should rather stick with an E-mail address/account that is not linked to an ISP account.

  9. #9

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    Quote Originally Posted by gdiza View Post
    Hi guys,

    I'm setting up a user's e-mails to download to a laptop, the e-mails download but are unable to send e-mails.
    I've tried every setting I could find but it will not send still.

    This is on a MWEB account as well as a Telkom account.

    The problem is, I'm having the same issue with a Telkom account on the same PC.

    In the same house, another user has setup her e-mail on Gmail and it works (sending and receiving)

    On the router which is a ZyXEL P-2602HWL-D1A there is a Telkom account setup.

    Any suggestions?

    Hi gdiza,

    If you are using Telkom as your ISP (router is configured with their username & password ) then you should be using them as your outgoing SMTP settings.

    When using the MWEB email address over the connection the incoming will be pop3.mweb.co.za


    Regards,

    MWEB Guy

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    Master jcheek's Avatar
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    Quote Originally Posted by gdiza View Post
    Hi guys,

    I'm setting up a user's e-mails to download to a laptop, the e-mails download but are unable to send e-mails.
    I've tried every setting I could find but it will not send still.

    This is on a MWEB account as well as a Telkom account.

    The problem is, I'm having the same issue with a Telkom account on the same PC.

    In the same house, another user has setup her e-mail on Gmail and it works (sending and receiving)

    On the router which is a ZyXEL P-2602HWL-D1A there is a Telkom account setup.

    Any suggestions?
    Quote Originally Posted by Pada View Post
    Are you trying to connect to the Mweb SMTP server from a Telkom ADSL account, because that won't work.

    If you want to send E-mails from your Mweb E-mail account, you'll need to use an Mweb ADSL account/connection to connect to the Mweb SMTP server.
    The same goes for the Telkom E-mail account, where you have to use a Telkom ADSL account/connection to connect to the Telkom SMTP server.

    This is one of the reasons why you should rather stick with an E-mail address/account that is not linked to an ISP account.
    Apologies for re-opening a very old thread, but the topic is still relevant. Hopefully this might help other people struggling with the same issue.

    As background:
    ISP's will generally allow a user to connect to an incoming mail server (eg a POP3 server) and download mail from pretty much any network, provided of course that user properly authenticates himself to the server. However they are a lot more cautious about allowing a user to connect to an outgoing (SMTP) server and send mail, especially when that user tries to connect from a "foreign" network (ie not the ISP's own network).
    This is in line with the increased precautions to curb spam mail, phishing and general abuse of outgoing mail servers.

    To guard against this, the ISP's have introduced various safety measures, including:
    1. Requiring authentication to send email.
    2. Using an encrypted connection for submission of mail.
    3. Using "unusual" IP ports for submission of mail.
    4. Disallowing connections from any network other than the mailbox owner's "home" ISP.

    Referring to point (3), the "proper" port for submitting mail to an SMTP server is port 587. Although port 25 is actually designated for use between SMTP servers, it is very common for ISPs to use port 25 for mail submission as well. In that respect, and even though it's not the "correct" port, port 25 has almost become the "usual" port used for email submission to an SMTP server.

    It's point (4) that tends to cause most problems. When you're sending via your own ISP's connection (eg using MWeb ADSL to send mail on smtp.mweb.co.za), there's no problem. But - to use the same MWeb example - when you try to connect from a "foreign" network (eg MTN 3G, or Telkom LTE), you can't access MWeb's SMTP server. Trying to connect in this way is referred to as "relaying" (I think).
    As a mail user, the usual way of handling this is to use a different SMTP server depending on how you are connecting, eg smtp.mweb.co.za when you connect from MWeb, or smtp.telkom.co.za when you connect from Telkom. This is a major Pain In The Ass.

    ( PS: Read a bit more about the background to SMTP and ports on Wikipedia here. )


    Now to the specifics for MWeb:
    MWeb's SMTP servers use the "correct" port for mail submission (port 587). They also provide a "relay" server which handles mail requests that are directed at the MWeb SMTP server, but which originate from non-MWeb networks. This relay server is at relay.mweb.co.za and mail sent there is forwarded to smtp.mweb.co.za after scrutiny. (I think the relay server also handles mail that has been submitted on port 25 and relays that to port 587 on the SMTP server, but I'm not 100% sure of this).

    So, if you can't connect to smtp.mweb.co.za from a "foreign" network, try connecting instead to relay.mweb.co.za using port 587. It works for me for sending mail via MWeb from a variety of non-MWeb networks.

    In practise, I find that mail sent to relay.mweb.co.za sometimes takes a little while to get sent, and the server itself is sometimes offline for a few minutes at a time (can't honestly say if it's more (or less) frequent than the normal MWeb SMTP server). I assume that's because mail placed there is subject to more rigorous scrutiny than normal. But it always gets where it needs to go.
    Last edited by jcheek; 13-01-2016 at 02:58 PM.

  11. #11

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    Wow!! Thank you so much...

  12. #12
    Master jcheek's Avatar
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    Quote Originally Posted by MichaelMinnie View Post
    Wow!! Thank you so much...
    Pleasure, MichaelMinnie !
    Did you have the same issue, and what was your specific situation ?
    Did the relay.mweb.co.za fix work for you ?
    Peplink Balance20 dual-WAN router | Telkom 40Mbps FTTH & B593 LTE failover | WebAfrica 100GB+1TB (primary) & Telkom prepaid LTE

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