Vodacom received the request to change the banking details from what we believed to be a legitimate source. This is not a finger error on our side neither as the banking institution was changed to was completely different.
Don't get me wrong , i am not making any excuses here , but we have strict procedures to follow and if this has been met , we will proceed to make changes.
On the positive side , we have re-activated the line , done the necessary credits and the client is back on line.
I checked this and the change banking details came through the formal channels from the bank in question, not a suspect phone call.