Got mine also after work. Also took about 15 - 20 minutes. Mine took a bit longer cause just as I was about to walk out I turned back and confirmed that I can use it to shop online and she said no...I have to have it activated. See..when she asked me if she can activate any new services for me I did not know online shopping is included. I thought it was standard. So then she had to go back in and activate SMS notifications (seems this is mandatory for security reasons with the online shopping thing)
They then send you a 10 digit code via SMS and then after 24 - 73 hours you must go to a website and create you secure code which you then use to shop online with your card.
I tried it now...but did not accept my identity verification details. Phoned the Capitec help line and she said I must try tomorrow and if it does not work tomorrw...the day after. Reason why it takes a bit of time is because our details needs to filter through to MasterCard.