It's not a civil matter if someone has stolen something from you.... its theft.
had a problem about 2 years ago where a client falsified a deposit slip to get us to release a laptop he wanted. Fortunately we knew where he lived. He ignored our requests & then we went to the police. They contacted him after requesting we give him another 24 hours before opening the case.
He came running coz he knew we knew where he stayed.
Opening a case can & will complicate matters, yes.
crysis ...have you managed to sort this problem out with Reuben. I think it is in the interest of everyone who is a customer of TRL to be updated with what is going on. I for one am in the same position as you, left in the dark with no correspondence from TRL. Double billed, etc. This is unacceptable and I think it is important that everyone is made aware of EXACTLY what they should expect when dealing with this company.