I have a BB Torch, prepaid on Vodacom. I buy my BIS monthly using the *111# menu.
Last night my BIS expired for the month, so this morning I put airtime on my phone and purchased another month of BIS.
Having done this many times before, I know that a reboot is usually required to activate the BIS properly.
I rebooted, but nothing happened. My BIS did not activate. I did not receive the activation or confirmation SMS's that Vodacom usually send.
This was at 11am.
I have since rebooted the phone at least 6 times, 4 of which were full battery-pull reboots.
That did nothing either. When I check my airtime balance and my Blackberry service status I can see that the airtime did indeed get taken off, and my BIS is supposedly active and valid till 13 March.
I have called the Vodacom Support Line twice. Both times I was simply on hold for a good 25minutes before I gave up out of sheer frustration. Still no BIS. I cannot believe that the helpline is so busy on a Sunday afternoon that I would have to be put on hold for so long. That leads me to believe that there simply were no consultants on duty to assist me. This is ridiculous.
I was planning to move to 8ta this month because I am gatvol of Vodacom and their BB nonsense. They promised to investigate the "stolen airtime" issue with Foursquare and rectify their previous pathetic support. I even relinquished my cellphone over to Vodacom's Engineers for a day to test it themselves and see how my money was being sucked away despite having BIS. They saw the issue and said they would have to enter into discussions with RIM and Foursquare to get further clarity on what was causing the problem.
For that reason I decided to relent and give them another chance instead of moving to 8ta.
I am not a happy camper right now.