Downloads work fine (full speed) but watching videos at 20 - 30 Kbps.
Slow video buffering (YouTube)
Downloads work fine (full speed) but watching videos at 20 - 30 Kbps.
kilobits per second or kilobytes per second?Originally Posted by Eyenstyn
Kilobytes. Not that it matters when the word slow is used. Streaming and torrents are shaped.
ISP? Package? otherwise sounds like simple shaping to me.
There are a couple of people complaining about slow international traffic here, possibly related?
I have the same problem as the OP.
I spoke to Thabiso at the call centre. The problem will not be adressed before Monday, they do not have technicians who can debug/address the upstream problems that they are clearly experencing.
I get the idea, that their idea of support is to take you through the steps to reboot you utd/router/computer. Advanced support will figure out if you have a virus, or computer problem or other user problem. Beyond that? Not gonna happen.
I asked what would happen if they lose connectivity? Bottom line is that me being able to merely access international sites make things hunky dory. Being unable to stream even a low quality video (ie USE the internet) not that big a deal. It can wait till Monday.
Last edited by kuberkoos; 18-02-2012 at 02:12 PM.
I use bitmeter to monitor my bandwidth usage and the following image shows that when I start playing a youtube video it is being shaped (it was working at full 1mbps before the video).
This started on Thursday so these iBurst techies have been doing nothing for the past 3 days.
(bitmeter to the right)
Did you log a call at the helpdesk?
try watching video's at the lowest setting (240p) on youtube. I cant watch 360p vids on my 384kbps ADSL becuase it keeps buffing alot
Thanks, it still takes a while to buffer. The speed goes down to 11-12kbps...so not true 384kbps speed, more 128kbps speed. I don't have VAS 128kbps but on the Max25+.try watching video's at the lowest setting (240p) on youtube. I cant watch 360p vids on my 384kbps ADSL becuase it keeps buffing alot
I hate calling the iBurst techies. I prefer announcing this on mybroadband.
So you don't log a call, but you accuse the iBurst techies of doing nothing for 3 days.
Thanks for that, but what do you think other mybb members can do to help you?
Last edited by ginggs; 19-02-2012 at 10:07 AM.
Monitor your damn system to know when there are slow speeds. Don't expect your customers to phone you to tell you to fix your sh*t.So you don't log a call, but you accuse the iBurst techies of doing nothing for 3 days.
Considering these forums are monitored. Stuff gets done. Simple, easy, no nonsense from crappy iBurst techies.Thanks for that, but what do you think other mybb members can do to help you?
Most of iBurst's techs do NOT know what they are talking about (insisting it is a PC problem and not the network, when in fact it WAS a network issue......) and phoning the call centre is a pure waste of money and time.
If you are very lucky a call centre operator will answer the phone within 5 minutes as most of the time calls don't even get answered and when the call does get answered (1 in 100 chance of that happening anyways) logging a call will not help.
E-mails also do not get replied to either, so another waste of time.
As Eyenstyn said, monitor your own system to see what the problem is.
rather than try and watch live, use one of the download tools and watch the downloaded copy. Realplayer offers this option.
You only get one chance to piss off a client. After that they are an ex client ...
This video I watched on Monday at 480p with no issues at all (clicked the link and it played perfectly with no buffering until the end):
http://www.youtube.com/watch?v=R7835zCPbCQ
Buffering for the last 45 minutes now at 360p, and it is on 5:27 out of 6:33.
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