Slow video buffering (YouTube)

[kuberkoos]

If the helpdesk agent told me "we have having severe problems with our upstream international provider" I would have been off his case and probably off this forum immediately. I accept that medium sized ISPs in SA will be hit by cable outages from time to time.

@ginggs I'm gonna have to go with Bursty-dude here. iBurst monitor your systems! Put up an IBurst internet connected machine in your control centre. If you're unable to buffer a low quality short youtube clips, from that machine, then something has clearly hit the fan somewhere. It also turns out that MyBB has proven to be a very effective support channel thanks to the participation of some iBursters like @rooigevaar. We do not expect them to be available 24/7, but we do expect to get some reliable feedback or solid tech support from the Helpdesk.

Unlike Bursty-dude my calls have always been answered promptly. I agree with him that iBurst heldesk's initial stance is that it is probably 90% a user error. I've been told, in the past, to BYPASS my Linksys router! I think if my local speedtest.net, mybroadband speedtest and even Iburst's speedtest app shows healty bandwidth then we problably do NOT have to start off with rebooting my UTD/router or computer. I did that BEFORE i called heldesk to cover the 1% chance that I'm going to have egg on my face because of a faulty router.

I 've been a happy iBurst customer for 2 years now. The last 12 months on the top top of the line contract. I love the not having Telkom on my yard and even though I'm not using my allocation the speed/value more than kept me happy. It is just , when hanging up the phone after calling iburst support I feel like I've been treated like an idiot by an idiot.

C'mon guys, get it together. Give us a secret advanced tech support line or beef up your monitoring and communications.

Chz,K

[Spongebob007]

Getting speeds of 1.55mb/s via a 2mb modem but I can't play a 1 minute YouTube video, not even a 240p video. My download speed has reduced by half.

Lol, called iBurst support...they said it's YouTube. F****king useless, why did I even bother.

[ginggs]

Getting speeds of 1.55mb/s via a 2mb modem but I can't play a 1 minute YouTube video, not even a 240p video. My download speed has reduced by half.

Lol, called iBurst support...they said it's YouTube. F****king useless, why did I even bother.

See EASSY fault, I'm don't know why the helpdesk didn't tell you that.

[Markd]

maybe because they've been poorly trained? Maybe because internal communication is poor? Maybe because they are just thick? There are a number of reasons as to why helpdesks just dont help.

Help desks are there for the bread and butter - the mom & pop who have some kind of problem with the shortcut on their desktop, or dont understand something slightly technical, or just randomly feel like talking to someone about some sort of somewhat internet related problem (like why is my favourite site down and when will you fix it?)

People on this forum are much more technical, and generally know what the problem is (i.e. playing videos is problematic). We want to alert you to the problem, and then, we want a proper technical reason and a plan of action to get it sorted out. We dont want to reboot our machine, reboot our router, remove our router, copy and paste our password instead of typing it in (yes, I got this gem from the iburst helpdesk), or do any number of other hoop-jumping idiot excersizes.

We want service. Can you please sort it out ffs.

[ginggs]

Just out of interest, what results do you get?
http://mybroadband.co.za/vb/showthre...o-Disney-world

[Eyenstyn]

[Eyenstyn]

important to note the yellow line

[Eyenstyn]

tried the real player download option :/

[ginggs]

There's definitely a dip in the yellow line (and all the others) that seems to correspond with the EASSy fault on 2012/02/17.

Strange though how flat the yellow line was before the EASSy fault, looks like throttling to me.

[r00igev@@r]

YouTube is reached via the Google peering point in Cape Town. Since we have more than enough capacity on national to them I have asked the local IP transit to contact them and ask what is going on.

[SirSlothXCI]

It's not just YouTube, r00igev@@r. Every single form of streaming is up to sh*t. As I said, sites such as Grooveshark, Last.fm, literally all online radio streams on my playlist, as well as YouTube, etc are slow as hell. It's absolutely ridiculous and has been going on for the past week if not more.

PLEASE FIGURE OUT WHAT'S WRONG WITH YOUR NETWORK!!!

[Eyenstyn]

YouTube is reached via the Google peering point in Cape Town. Since we have more than enough capacity on national to them I have asked the local IP transit to contact them and ask what is going on.

Thanks for your assistance with this.

[Eyenstyn]

Youtube streaming is still slow even though Grooveshark and a few other sites have returned back to normal.

(bitmeter to the right)


after 5 min the video has only loaded 7 seconds

[major_tom]

I had this video buffering problem too. It is insane I have been with iBurst for a week. My Telkom line was down for 2 weeks so I cancelled everything to do with Telkom (ironically the day after I did so the arrived to check out the line). Anyhoo was getting iBurst speeds of up to 1.5 Mbps on speedtest.net so was very happy until I tried to get a torrent average 2 KBps, or watch Youtube video 10 minutes to stream 3 minutes!
This morning I choked on my coffe when I checked the NY server:
http://www.speedtest.net/result/1795988701.png

This is a local server:
http://www.speedtest.net/result/1796004080.png

What is going on iBurst? When we get a Youtube server with all the international content in SA....and I no loner have to get anything from an international source then this will suit me fine. This is WorldWW.

[major_tom]

Brilliant, thank you iBurst!! Whatever you did do it again!!!