Certain companies DO allow for this. Dell, for example, will (if you ask nicely) allow you to keep your failed drive long enough for you to have recovery carried out, whilst replacing it in the mean time and then accepting the failed drive back, even if it needed to be opened for recovery. We have this happen often when dealing with drives from Dell machines.
Other retailers are sometime flexible in this regard as well. Ultimately you need to understand that all that is covered by the warranty is the product. Every HDD manufacturer will stipulate that the drive is covered by the warranty, the data is not. As mentioned, if data is important it really is necessary to have it backed up in multiple, off site locations. Data is the user's responsibility.
Not sure if you want to answer this question (you can decline seeing as you make money that way) but how do you go about recovering data from a drive with that kind of failure?
You need expensive kit to do this, things like PC-3000 etc.
Go dig around here http://forum.hddguru.com/, lots of ****s there though
Last edited by ponder; 23-02-2012 at 06:40 PM.
entia non sunt multiplicanda praeter necessitatem
Ponder's given you a good idea of what's involved. Sourcing a compatible board, adapting it to the new drive as each one holds adaptive info and a small portion of firmware unique to each drive. This data is sometimes stored on an IC on the PCB, other times it is embedded into the MCU. Horribly expensive equipment is used to transfer this across.
http://en.wikipedia.org/wiki/Surface-mount_technology) so unfortunately it can't be done with a soldering iron and a steady hand. Well possibly I suppose, but not if you want to do it properly.
PCB failures account for a very low portion of recoveries anyway, maybe 10% at a rough guess. Most failures are due to failed heads; firmware issues; jammed motor spindles; heavy bad sectors etc.
Hard drives have a small protection devices against voltage spikes, called TVS. I suspect this element failed. You need to inspect PC board, frequently replacing blown TVS returns hard drive to life.
I would definitely consider that if possible, do you know someone who would be able to have a look for me, that would be great.
You know whats the depressing thing about all this, first obviously the info on the driver but secondly the replacement value, i paid R568 for this external drive, now the drive alone is just about R1000.
Not sure you want to save data or hard drive. If it is TVS case, you might be lucky to get both drive and data. If there is more damages, you need data recovery.
If you are in JHB area and willing to travel to my place near Diepsloot, I can check PCB and replace TVS at no charge.
I also stay near Diepsloot but on the PTA side, i stay in Erasmia next to Laudium, i don't mind driving that way at all, i drive passed Diepsloot everyday to work and back. Just PM me your details please.
I really appreciate your help.