Results 1 to 7 of 7

Thread: The CPA and my Faulty Cellphone



  1. #1
    Grandmaster Xzib1t's Avatar
    Join Date
    Jan 2010
    Location
    Dieprivier, Cape Town
    Posts
    2,200

    Question The CPA and my Faulty Cellphone

    Firstly a bit of background:
    I sent my phone in a few weeks ago for repairs as it was shutting down randomly, so anyway, Im going to fetch it on Saturday. When I got the call from 8.ta they said yes my phone is back and they upgraded software and replaced the speaker.

    Now if the phone works, then itís all good and well. But if not, and I can prove it to them, can I ask them to replace the phone, rather than to send it away again?
    The phone is not older than 6 months and I took it out on contract.

    Thanks,

    I just wanted to know, should I get there and the same issue occurs.
    "You can't go around calling people an idiot..., no wonder you are only a deputy minister"
    Telkom Internet [Usage] | Vox Telecom

  2. #2
    Super Grandmaster
    Join Date
    Aug 2008
    Location
    the One State...
    Posts
    18,512

    Default

    You can't force them to give you a new phone, hell even at 2 weeks they would still send it for repairs than replace it. And that'd well within their right to do.
    Quote Originally Posted by Lager View Post
    Yeah but this is Africa, home of the barbaric savage murderer and the sodomite.

  3. #3

    Default

    In theory yes.
    In theory you could also decline the option of even having it repaired if it was less than 6 months old.
    In reality most companies have terms and conditions that say CPA suck my balls, and who is going to pay or can afford a lawyer to challenge them?

  4. #4
    Super Grandmaster
    Join Date
    Aug 2008
    Location
    the One State...
    Posts
    18,512

    Default

    Quote Originally Posted by lived666 View Post
    In theory yes.
    In theory you could also decline the option of even having it repaired if it was less than 6 months old.
    In reality most companies have terms and conditions that say CPA suck my balls, and who is going to pay or can afford a lawyer to challenge them?
    I'm sure the CPA gives them the option to repair it first. Unless the things goes back 10x then it is clear they must replace and you wouldn't even need a CPA
    Quote Originally Posted by Lager View Post
    Yeah but this is Africa, home of the barbaric savage murderer and the sodomite.

  5. #5
    Grandmaster Xzib1t's Avatar
    Join Date
    Jan 2010
    Location
    Dieprivier, Cape Town
    Posts
    2,200

    Default

    Quote Originally Posted by R13... View Post
    You can't force them to give you a new phone, hell even at 2 weeks they would still send it for repairs than replace it. And that'd well within their right to do.
    From: http://www.accountancysa.org.za/reso...851&Issue=1089

    Implied warranty of quality
    Failed, unsafe or defective goods may be returned to the supplier within six months after the delivery of the goods to a consumer. In such a case the supplier has to either repair or replace the goods, or refund to the consumer the price paid by the consumer. It is important to remember that the Act allows the consumer to choose whether to be refunded, or to have the goods replaced or repaired.
    I'm confused now?
    "You can't go around calling people an idiot..., no wonder you are only a deputy minister"
    Telkom Internet [Usage] | Vox Telecom

  6. #6

    Default

    Quote Originally Posted by R13... View Post
    I'm sure the CPA gives them the option to repair it first. Unless the things goes back 10x then it is clear they must replace and you wouldn't even need a CPA
    Lets assume that the item has been sent in for repair, the OP accepted that option, the CPA clearly then states that if a repaired items shows any sign of failure within 3 months of being repaired, the client can then request a replacement or a refund, which is all he asked.
    Bottom line, if your phone comes back after repair and its still faulty you can demand a refund or a replacement and the choice is yours.

    http://www.nccsa.org.za/images/docum...ct_english.pdf



    pg 130 (3) (left on top)


    BTW Let me rep you while I'm here
    Last edited by lived666; 24-02-2012 at 01:49 PM.

  7. #7

    Default

    With my experience cellphone networks companies first send the phone away 3 times.
    If the device is still faulty after the 3rd time, they will replace it.
    It sucks and most of the time they cannot provide you with a loan-unit.

    Everyone is "CPA this" and "CPA that" but I have never read any success stories about the "CPA".

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •