As a matter of interest and well, it's beginning to bug me more no end too,. It's goes like this. I am at this time a Vodacom prepaid and depend for much of my communication needs on sms and data because of disability reasons i.e. deafness which makes any prepaid voice about as useful to me as it would to a bunch of astronauts stranded on Mars. Now every time I recharge I then have to further buy a data or sms package from "Talk " points and Vodacom will then give me 60 mins free talk time after hours. Yeah After hours but STILL its TALK time and...I can't use this. Sometimes they even credit my account with small amounts of airtime- but not enough to convert to sms or data. You know the type "your account has been credited R20. Thank you for using Vodacom or some such. Even their point system takes a Jurassic age to reach any level of redeemable points for sms or airtime bundles.
My point being other cell companies run similiar modus operandi. Cell C comes to mind on the free night talk model above.
I recently queried Vodacom on whether they thought this practice of only offering free airtime (no sms, no data) possibly discrimatory and they answered quite quickly in that my query has been "escalated" . Yup it's always "escalated" but to where only god knows. Then you never read anything again from them.
Some might say why don't I move to another cell company. Well I could get a better data deal with 8ta but they don't offer coverage in my area, but in the end the main query I have is there a case to make that the cell phone companies by their very practices generally exclude deaf people by making no provision for them and is this a discrimatory practice? I, for example would like to be able to get sms time or data time whenever the company awards "airtime"
and I would really like the data packages that are offered to contract customers to be offered to prepaid. Vodacoms latest 1G and 2 G promo comes to mind. I don't know if these will be made available to prepaid.
What do the rest of you think?