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Thread: NOTICE: International Internet connectivity issues since February 17 [Resolved]

  1. #1
    Grandmaster r00igev@@r's Avatar
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    Exclamation NOTICE: International Internet connectivity issues since February 17 [Resolved]

    iBurst has two routes to Europe and then obtains international IP Transit in London. One of the routes was damaged and is unusable as per http://www.eassy.org/Assets/Download...2029-02-12.pdf . This has resulted in performance issues on the alternative route. We are in the process of optimizing the route and additionally providing more capacity.

    The repair ship is scheduled to arrive at the fault location on 7th March and can take up to 5 days to repair the cable.
    Last edited by r00igev@@r; 04-03-2012 at 09:44 AM.

  2. #2

    Default non-existent international bandwidth tonight?

    anyone else with international bandwidth problems?

    speedtesting 1.5 mbit locally but i cannot even get 320p youtube to start playing.

  3. #3

    Default

    Getting just over 1Mbps locally, but most Youtube vids won't even load properly and when they do it takes yonks for them to buffer.

    Tried watching a 15 minute 320p one this afternoon and it took more than an hour to buffer....but the forums I am on, FB, News24 etc all load normally.

  4. #4

    Default iBurst Problems

    I am have some big connection problems for the passed three days with my iburst line. I seem to be getting very slow speeds and massive packet loss

    http://www.speedtest.net/result/1779706727.png
    http://www.speedtest.net/result/1779778606.png
    http://www.speedtest.net/result/1779781081.png
    (This is with my signal strength at 60% - 80%. Taken a couple of minutes apart)

    Some results from iBursts advanced speed test.
    Download
    http://tinypic.com/r/2aeuneo/5
    Upload
    http://tinypic.com/r/33ju24h/5

    It makes browsing and especially gaming an almost pointless activity.

    Can anyone help?
    or
    Anyone having similar issues?

  5. #5

    Default

    iBurst international bandwidth has never been this bad for me. i can appeciate that iBurst might have problems now and then. I accept the service has inherent limitations (RF based) and also with our country being at the end (Internetwise) of long, expensive, anchor-dragging-prone undersea cables.

    what I do not appreciate is the iBurst helpdesk treating my problem, from the outset, as if it is a PEBKAC (http://en.wikipedia.org/wiki/User_error). tonight, my pointing out that i could download (nevermind speedtest) LOCALLY at 1.5mbit failed to make any impression on the helpdesk agent.

    is there some secret password i can give to the helpdesk guy so that he can escalate my problem to a person who understands that if things are OK on OSI layer 7*, then we probably don't have to start of with rebooting by UTD, rebooting my router and bypassing my router altogether. (*proved this by doing iBurst, Mybroadband and speedtest.net even before i called)

    instead i get asked my address and suburb. after a short clickety-click I'm told that according to the coverage map I'll be lucky to get 256Kbit. this despite the fact that i've been a customer, with excellent reception for two years. i've laboriously found and marked the spot on my study room windowsil, to within centimeters, where my UTD can get consistently close to the theoretical maximum 2Mbit.

    come on iBurst, before i call your helpdesk I test on level 8 (Windows vs Linux), level 9 (Firefox and Chrome) and level 10 (flash vs html5 video). your heldesk automatons can at least pretend that i'm not a granny calling in with a virus infected windows 95 machice.

    peace,
    Koos

  6. #6

    Default numbers

    updated

    local


    international



    upload is faster than download!
    Last edited by kuberkoos; 18-02-2012 at 01:35 PM.

  7. #7
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    Default

    I have also been experiencing a massive decrease in international bandwidth speeds over the past 3 days.
    Bellville, Western Cape

  8. #8
    Senior Member
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    Default

    Since last night international has been screwed cant even connect to any newsserver everything times out

  9. #9
    Super Grandmaster isie's Avatar
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    Default

    Quote Originally Posted by Durandal View Post
    Weird, mine was smoking last night.
    The I blame you for hogging the tower

    speaking of where is our closest tower?
    Some times the internet is so slow, it would be faster to just fly to Google's headquarters and ask them this $h1t in person.!

  10. #10
    Super Grandmaster ginggs's Avatar
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    Default

    Quote Originally Posted by Gekco View Post
    I have also been experiencing a massive decrease in international bandwidth speeds over the past 3 days.
    Bellville, Western Cape
    Me too, on Thursday night I was struggling to download software for my Nokia phone.

    I've just done a test now, downloading the file http://repository.maemo.org/extras/d...armel/Packages (6.5MB) and it came down in 2:22, that's about 380 kilobits per second.

    I downloaded a similarly sized file http://debian.mirror.ac.za/debian/di...4/Packages.bz2 (5.6MB) from a local mirror and it came down in 2:30, that's 330 kilobits per second.

    So I don't know if that means the problem has been resolved, or the file is in iBurst's cache now.

    Interestingly, repository.maemo.org resolves to 196.33.166.230, which is an Internet Solutions IP address.
    I wonder if the problem lies with them.

  11. #11
    Senior Member
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    Default

    Local is okay. International is totally fooked






  12. #12

    Default

    MyBB tests -

    Local:
    Test conducted on 18 February 2012 10:14:01 AM
    Download Speed: 975 kbps (121.9 KB/sec transfer rate)
    Upload Speed: 350 kbps (43.8 KB/sec transfer rate)
    Latency: 158 ms

    International:
    Test conducted on 18 February 2012 10:15:44 AM
    Download Speed: 179 kbps (22.4 KB/sec transfer rate)
    Upload Speed: 128 kbps (16 KB/sec transfer rate)
    Latency: 393 ms

    Speedtest.net does not even load.......

  13. #13
    Super Grandmaster ginggs's Avatar
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    Default

    Speedtest.net results:

    Midrand - Neology, download 0.63Mbps, upload 0.24Mbps, ping 126ms

    London - TranceFM, download 0.27Mbps, upload 0.25Mbps, ping 288ms
    Last edited by ginggs; 18-02-2012 at 11:49 AM.

  14. #14

    Default

    International bandwidth is useless for me for the past two days. I cannot even buffer a 240p youtube video. Local is fine.

    i tested with youtube and speed test. i tested with flash and html5 i tested with chromne and firefox.

    can I have acces to an advanced support guy? ticket # is 554243.

  15. #15

    Default

    updated

    local


    international



    international upload is faster than download!

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