Cancelling Vodacom MyGig 2

[GSRit01]

Pleasure. Lets hope they fix it for you. :-) If not we will take it from there. I dont forsee any problems as at the time you took out the contract the Mofaya deals were 12 months. It is only now the current Mofaya deals that is 24 months.

Yeah wish I had remembered when I had taken the contract out...now having to pay extra few months at R349...eish haha.

[Ockie]

Just to let you know I have not forgotten about this. Due date is 2012-07-06 16:44:00. If feedback is not provided by latest Monday morning...I will contact them.

[Ockie]

Ok...just chased up and they will make a fire under the lady that this call was assigned to as the due date has come and gone already. I was told to check back on the system in about 2 hours to check that it has been done.

[Ockie]

Hi there,

I have had the EXACT same problem. I saw today that Vodacom had deducted a huge amount from my account. The "My Gig 2" was only meant to be for 12 months. I started in May 2011. I do understand that it is my duty to terminate the contract, but when i phoned Vodacom, they tell me it is a 24 month conract!!

RESOLVED:

Contract Term 2012-05-27
Activation Date 2011-05-27
Deactivation Date
Upgrade Date 2012-02-27

[GSRit01]

RESOLVED:

Contract Term 2012-05-27
Activation Date 2011-05-27
Deactivation Date
Upgrade Date 2012-02-27

Hi there,

Sorry if this message comes up twice! Tried posting it but i dont see it!

Thank you very much, i got a call from a guy from Vodacom this morning.

Really appreciate all your help! Good service from employees is very hard to find! I work in the retail industry and appreciate good service as i try do the same for my customers.

Thank you!

[Louwrie]

Good morning Ockie

My name is Louwrens ,hope that you can help me in the matter at hand ,I got My Gig 2 online and received it the 13/12/2012 I realized that it’s not a My Gig 2 Top Up ,I phoned customer care every day from the 14/12/2012 up to yesterday and Email them but still no luck and are battling to get it sorted out
Please can you help me out with this look lake you know what to do and to whom to talk to
Hope to hear from you soon

Regards

Louwie