Ok so hands up who is experienceing very very slow to practically non existant support from Webafrica. I'm talking particularly about their support for reseller webhosting. I feel sorry for those who have other stuff with them it must be hell.
I have been with them for 4 years now and in the begining you could even get live support. That soon stopped. Then you would submit a ticket online and it would get sorted withn an hour. The last year or so that has gone too.
My recent experience with them has lead to great frustration and hence this post. THey have launched new reseller hosting solution but they did not test it properly and there are tons of teething problems. You would think they would be keen to help us guinea pigs out but allas.
Support tickets go unanswered for a minimum of 7 hours and then they say "we have passed it on our engineers" and you can then expect to wait indefinitely until you complain. I have a very simple support query that has now been there for 24 hours. this has been the pattern for the last two weeks.
Calling in is a joke. 98% of the time you will be on hold for 15 minutes. Unless you phone in at night but then they only have one engineer on duty and he is clearly swamped. Some support staff call you back others dont.
The way they treat us you would swear that they are the only company in the world offering reseller hosting. and their packages although good arent the best that is available.