Had a Neotel phone in my office for 3 years. It works about 70% of the time. Tired of complaining, nothing happens. Also a router with a switchboard. Voice quality is horrible. Complained, so they sent a guy to fit an aerial. No better. So they sent another guy who took the aerial away and came back the next day to put it back. Said it would fix it. It hasn't. When you call the number during the 30% downtime, a message says your call cannot be connected. So phone their 0860 number, go through all the motions over and over. But let you be one day late with payment, then they call you inquiring about payment. Phone got cut off in Jan as by mistake, book-keeper paid R1451,00 instead of R1541,00. No inquiry why R90 short, they just cut the line. Deposited the R90 cash on a Friday, had to wait until following Wed to have it restored. Asked them to make it a debit order and filled in forms, but nothing happened except got call to say not paid, and when queried debit order form, knew nothing about it.