8ta Speed, Disconnections & Coverage Problems – click here first!

[sTrideR|JP]

My GF is in Pierre van Rijneveld and she has also had many disconnects the past few days

Yes my gf stays in Highveld Centurion, she has the exact same problems.

8ta installed an antenna for her, and she has around -52dBm signal (Very close to 100%), but also struggles with constant DCs etc. Horrible.

[Bundu]

Yes my gf stays in Highveld Centurion, she has the exact same problems.

8ta installed an antenna for her, and she has around -52dBm signal (Very close to 100%), but also struggles with constant DCs etc. Horrible.

Last night the connection was reset every 3-4 minutes again..... connection only stabilised after about 9:30PM and then worked quite well

8ta, are you guys having issues in the Pretoria area? If so, please let us know, as it's a lot more comforting to know, that you know about a problem and are working on it?

[ros_b]

I'll just add my voice to all those other disgruntled folk who are on 8ta. I also loved the service when the 10G special first came out. Now:

LOCAL:
Test conducted on 20 August 2012 10:17:44 AM
Download Speed: 303 kbps (37.9 KB/sec transfer rate)
Upload Speed: 1771 kbps (221.4 KB/sec transfer rate)
Latency: 52 ms

303kbps download speed???

I use it only for web browsing and occasionally some live streaming from SuperSport and a Youtube vid now and then. Very frustrated. Often everything seems to stop, and I have to disconnect and reconnect, and often the disconnect process takes ages.

[Telkom Mobile]

Hey 8ta...

I got an sms today saying "Your case number 1159069 has just been resolved. Thank you."

Yet: http://www.speedtest.net/result/2121169167.png

I have been more than patient enough up to now. What is going on? It's been almost 2 months now, had to buy other internet up to now because 8ta is un-useble. Did they upgrade the tower? Has the new tower been built? Why is my internet still not working. Why am I getting sms-es that says it is fixed? Who can I call that is not a complete moron?

Thank you, hope to hear from you soon!

8ta has been beyond pathetic this entire week.

Constant disconnects, connected but 0.00kbps downlink, horrible speeds in general an just an extremely frustrating week. Been having this type of problem intermittently since February (which I have submitted several times and yet here we are), and yet 8ta fails to realize that it is a network issue.

Same here. Impossible to do anything productive via 8ta at the moment - way too many disconnects.

My GF is in Pierre van Rijneveld and she has also had many disconnects the past few days

Hi all

Please send an email to social@8ta.com. We need the following:

Subject: MyBB <username> speed/disconnections/coverage query

Name and Surname:
Current/Previous Case number (if any):
8ta Number(s):
Alternate Contact Number(s):
8ta Product:
Physical Address:
Date problem detected:
Have you tested with another 3G modem from the same location (if "yes" - provide results)?:
Have you tested with another computer/phone from the same location (if "yes" - provide results)?:
Antenna being used:
What other tests have you done?:
Device(s) used:
Signal Bars:
Time of day problem occurs (if not all the time):

If the query is related to local or international speeds/pings, include the following:

Local Speedtest.net result(s):
Local Pingtest.net result(s):

If the query is related to international speeds/pings, include the following:

International Speedtest.net result(s):
International Pingtest.net result(s):

Any additional comments/queries:

[Telkom Mobile]

Hey 8ta...

I got an sms today saying "Your case number 1159069 has just been resolved. Thank you."

Yet: http://www.speedtest.net/result/2121169167.png

I have been more than patient enough up to now. What is going on? It's been almost 2 months now, had to buy other internet up to now because 8ta is un-useble. Did they upgrade the tower? Has the new tower been built? Why is my internet still not working. Why am I getting sms-es that says it is fixed? Who can I call that is not a complete moron?

Thank you, hope to hear from you soon!

Hi
We did request to have your case reopened.
Thank you
8ta

[Telkom Mobile]

I'll just add my voice to all those other disgruntled folk who are on 8ta. I also loved the service when the 10G special first came out. Now:

LOCAL:
Test conducted on 20 August 2012 10:17:44 AM
Download Speed: 303 kbps (37.9 KB/sec transfer rate)
Upload Speed: 1771 kbps (221.4 KB/sec transfer rate)
Latency: 52 ms

303kbps download speed???

I use it only for web browsing and occasionally some live streaming from SuperSport and a Youtube vid now and then. Very frustrated. Often everything seems to stop, and I have to disconnect and reconnect, and often the disconnect process takes ages.

Hi

Please send an email to social@8ta.com.

Thank you
8ta

[Chris115]

Hi
We did request to have your case reopened.
Thank you
8ta

You didn't really answer my question. Was the tower built? Has the tower been upgraded? Or give me a number so I can call someone that knows. This is going no-where, each week you just tell me to wait more. Who is not doing their job?

[Chris115]

After receiving a phone call from one of your 8ta representatives he told me the tower was upgraded and asked if my issue was resolved. At the time there was no improvement, although I have been doing tests since we last spoke and the internet has seen a big improvement.

http://www.speedtest.net/result/2130308008.png

It looks like it is finally fixed, I will be monitoring this over the coming week. I will keep you up to date.

I wanted to call him back and let him know but the number is private.

Thank you for your help

[Telkom Mobile]

After receiving a phone call from one of your 8ta representatives he told me the tower was upgraded and asked if my issue was resolved. At the time there was no improvement, although I have been doing tests since we last spoke and the internet has seen a big improvement.

http://www.speedtest.net/result/2130308008.png

It looks like it is finally fixed, I will be monitoring this over the coming week. I will keep you up to date.

I wanted to call him back and let him know but the number is private.

Thank you for your help

Hi Chris115

Thank you for the positive feedback.

Enjoy your day
8ta

[hugo69er]

Nothing has changed yet on my side from 7-11pm after emailing and phoning u guys! Give some one excellent internet for a whole year then take it away from one day to the next
I work 7km away from where i live and its the same problem at my work during these hours. Pings to rosebank (15km away) are 700ms! Other servers are even worse!
If the same thing is happening at work and home at the same time then it is happening to a large part of the south of jhb.

[Toffelman]

This is an absolutely useless service , ping spikes constantly and there hasn't been one bit of improvement over the last 2 months. Your just ripping off people with a falsely advertised product. Utter waste of time and money...

[Chris115]

The internet has been great the past day, but looks like it just struck again:

http://www.speedtest.net/result/2134327047.png

What is up with this?

[Bundu]

Mine seems fine


I'm on Cell ID 1405 - You guys should perhaps mention your Cell ID to help pin down a tower or general network problem?

[Chris115]

Next moment it is http://www.speedtest.net/result/2134361630.png again

[Chris115]

It is super slow again: http://www.speedtest.net/result/2134549624.png