no seems fine hereOriginally Posted by Absinth
no seems fine here
-------- e-Tags are for WUSSIES!! http://www.outa.co.za/ Support OUTA.... Don't support corruption, don't get an e-tag! -------
http://www.speedtest.net/result/2076202997.png
Ref number: 1159069
Also please tell me how I can start the process of getting temporary internet while you fix your own network, I am on a contract and can't use the internet for a month now.
http://www.speedtest.net/result/2082171051.png
Well done 8ta, 97% of ZA have just beaten your internet speed.
My 8ta experience had greatly improved but it seems I'm again having some issues. Before 7pm in the evening things are happy (get about 1.5 mbps) but it deterioates greatly after that. If I try after that time my connection is practically unuseable, lots of time outs and download speed of less than a kilobyte per second (which of course then times out). All this time it remains on HSDPA or 3G+ or whatever you call it (bright brue light on the 3G stick, not the dull blue or green)
I test in the morning and the connection is perfect, say 5 to 7 mbps! So it's definitely not my coverage.
Is this related to the tower loads mentioned earlier (fix was meant to be in on 18th but my issues only started after that).
I connect to the Sandton Police Station tower (from what the last technician told me).
Now my issue is no longer occuring just late evening:
http://www.speedtest.net/iphone/294752967.png
Test Date: Jul 25, 2012 5:25 PM
Connection Type: Wifi
Server: Rosebank
Download: 0.09 Mbps
Upload: 0.05 Mbps
Ping: 604 ms
External IP: 41.151.27.4
Internal IP: 192.168.1.101
75% loss when pinging mybroadband. The request which did come through had a latency of 935ms
Looks like the only guy doing his job at 8ta is now also not visiting these forums any more.
http://www.speedtest.net/result/2083738372.png
Just great to have to pay for this isn't it?
Hi Chris115!
Apologies for the delay in response. We have been on training and unable to reply as often as we could.
Your tower is due for an upgrade and the upgrade should be fully implemented within a month. We have also provided you a month's credit for the inconvenience which will come off your next month's invoice.
Regards,
Social Media Team
Hi Carnajo!
Do you have a previous reference number? If so, please provide it to us. If not, please complete the OP template and we can take it further?
If your problems were not resolved by the fix of the 18th, you will need to provide us with more information.
Regards,
Social Media Team
Last edited by Telkom Mobile; 26-07-2012 at 11:58 AM.
Thank you very much for your response and help!
Hi
Has the network issue in Rosebank been resolved yet? My reference numbers 1110817 and 1156757 refers. This is also the same as Rob's issue quoted below.
This issue has, for me been going on for 6 months now, and I have raised it on several occasions. My current bundle will expire in less than a week and I want to know should I renew it or rather get a Vodacom bundle.
I would prefer to use 8ta, but if it is unstable then I will have to go for the more expensive Vodacom one.
- Wolfling -
If the people would stop complaining all day and start doing something, we would get a lot more done in this country of ours.
Hi Wolfling
On Wednesday 1/07/2012 - you were contacted and you advised that the technician could attend on Monday and have agreed to call in and rereport your issue when you returned. This was not done. We have reopened this for you and continue with the investigation.
As for Rob - he has informed us that his issue has been resolved.
Regards,
Social Media Team
Last edited by Telkom Mobile; 27-07-2012 at 09:19 AM.
Hi,
I unfortunately dont have my previous reference numbers. Yesterday though my connection seemed fine. Will monitor it over the next couple of days and if it reccurs I will contact as per the OP.
Regards
Thanks
I think you should get your facts straight. On 01/07/2012 I spent 30 mins with the technician. I demonstrated my problem to him. He then went away to set up some network traces and would contact me back. Then a few days later I called and enquired, to find out that the case had been closed. See my post to this forum on 03/07/2012, quoted below.
Since then I have had another technician on site. This is a different one than on the 1st, but this one has been here 4 times now. He said that he already have all the detail we need and will report and escalate my case to the managers and they will contact me again.
Then on 10/07/2012 I get a call, to once again SEND OUT A TECHIE TO COME AND MEASURE SOMETHING. The guy has been here 5 times already. He says himself that he cannot measure anything more! However this time I was on leave, so I asked them to wait until the 16th when I will be back. Once again silence.
Now, after I complained here, I get another call, to guess what... SEND OUT A TECHIE!!!
Please I understand that you need to measure to find the problem, but if you have done so 5 times already, to the point that the techie actually admits that he cannot measure anything more, then please start resolving the problem or admit that you don't know what is going on.
Judging by the way things are going, the techie is going to pitch on Monday. He is again going to measure 'something' and leave. On Tuesday my bundle will expire and Wednesday I will get a new one from Vodacom.
- Wolfling -
If the people would stop complaining all day and start doing something, we would get a lot more done in this country of ours.
Hi 8Ta team...I was informed that there is nothing they can do and they cannot see that there is a problem. I have today, had almost no internet access at all. It goes up for 1 min then down for about 10. My new case number is 1599235. So how can you say that it has been resolved. I can tell you that I never said that.
Personally, I am not happy. I have 2 sim cards and I can tell you that I will not be staying with 8Ta when they are finished.
Rob
Last edited by Robone; 28-07-2012 at 10:12 PM.
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