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Originally Posted by lotus123
This has been going on since Friday. Although random disconnects have been occurring for some time, network setup has been working fine for months.
Symptoms are: no response from websites, high latency, very low download speeds (around 0.01mbps), usually timing out on speedtests. There are momentary periods where service returns to normal, but the degradation comes back very quickly.
I've also spoken to customer care - they don't seem to know what to do if the modem is connected to a router (what software/operating system is it using, can you load 8ta Connect on it?).
@8ta rep - I've sent email to firstname.lastname@example.org, no reply. Can you please assist?