8ta Speed, Disconnections & Coverage Problems – click here first!

[Telkom Mobile]

Hi afroaudio!

As per the other threads:
We are currently experiencing a higher than normal customer data usage which will affect throughput during busy hours. Network optimization is in progress which will address the issue. A resolve is expected by next week Wednesday (18/07/2012).

Regards,
Social Media Team

[akescpt]

It's not even month end yet. Is your network oversubscribed?

[Hiro ZA]

Hi

i have sent a follow up email. my speeds are now worse than ever! downstream of around 0.16 to 0.14 with upstream between 0.04 and 0.00!!

My network details say im connecting to EDGE, even though i have profile setup to connect to 3G. i swapped out 8ta sim with vodacom sim and now im getting HSPA+ and perfect speeds, so definately not a problem with my equipment.

You had mentioned in previous email that techies were motivating for upgrade of tower. but how long before this is put into effect ? I have had the same problem with telkom exchange in the area being oversubscribed, which is why i was forced to go 3G route :-(

Pleasure - we still have nothing from the technician - have sent an email to the relevant department to get this report ASAP.

Regards,
Social Media Team

[Robone]

Hi there

We are awaiting the technician's report so we can further investigate.

Regards,
Social Media Team

Hi 8Ta

Since the Technician came and had a look (not that he did anything on my side), things have been reasonably good until this morning when it has started dropping again. I still have not had any feedback as to what the problem was or is.

Rob

[Telkom Mobile]

Hi 8Ta

Since the Technician came and had a look (not that he did anything on my side), things have been reasonably good until this morning when it has started dropping again. I still have not had any feedback as to what the problem was or is.

Rob

Hi Rob

Your query has not been resolved as yet. We have sent this to the network team to address urgently.

Regards,
Social Media Team

[afroaudio]

Hi afroaudio!

As per the other threads:
We are currently experiencing a higher than normal customer data usage which will affect throughput during busy hours. Network optimization is in progress which will address the issue. A resolve is expected by next week Wednesday (18/07/2012).

Regards,
Social Media Team

Thanks 8ta but the performance of my connection has been sub standard for months now. I dont think this recent problem explains my situation. I will wait until Wed and check again and be sure to get in touch with my findings.

[Telkom Mobile]

Thanks 8ta but the performance of my connection has been sub standard for months now. I dont think this recent problem explains my situation. I will wait until Wed and check again and be sure to get in touch with my findings.

Hi afroaudio!

Your issue is related to coverage and speed. The issue which should be resolved by tomorrow is more to do with latency. Your issue is related to the vegetation around your premises which is causing the coverage problem. A resolve is currently being discussed.

Regards,
Social Media Team

[Chris115]

Hi 8ta

Can I get some information on my issue with upload speeds... Technician was here and wrote the report... "Engineering team" was here and did the speedtest that I already sent you on his own laptop and outside on a cellc modem and got the same speed. He said they will work on the tower but I am getting no feedback whatsoever! When will this issue be resolved and is it possible to request temporary internet for no additional cost until you fix your own network?

Ref number: 1159069

Regards,
Chris

[Telkom Mobile]

Hi there

Latest feedback from engineers: There is a new tower due in your area within the next month which will distribute the load (this has also now been prioritized) and an upgrade is due for the tower you currently connect to - we will provide more information as we receive it.

Regards,
Social Media Team

[Chris115]

http://www.speedtest.net/result/2072201063.png

Got an ETA on the tower upgrade? The internet is close to unusable.

[afroaudio]

Hi 8ta

The vegetation in my area has not changed and I had a much better performing connection 6 months ago. It seems like the problem is congestion. I have had no solution to my problem thus the email I sent to you today. Awaiting response to that. I do appreciate your presence on this forum and attempts to rectify the situation but unfortunately no result has been obtained.

Hi afroaudio!

Your issue is related to coverage and speed. The issue which should be resolved by tomorrow is more to do with latency. Your issue is related to the vegetation around your premises which is causing the coverage problem. A resolve is currently being discussed.

Regards,
Social Media Team

[Wolfling]

Hi 8Ta

Since the Technician came and had a look (not that he did anything on my side), things have been reasonably good until this morning when it has started dropping again. I still have not had any feedback as to what the problem was or is.

Rob

Hi Rob

If I am not mistaken the tech was at your place on 05/07. I know because he came to me straight after. I know this guy pretty well because he have visited my now 4 times in the last six months...

Just a note, don't hold your breath.

[Chris115]

Hi Rob

If I am not mistaken the tech was at your place on 05/07. I know because he came to me straight after. I know this guy pretty well because he have visited my now 4 times in the last six months...

Just a note, don't hold your breath.

The guy I got couldn't remember what speeds other areas had, so I asked him what is the fastest speed he has ever seen. He said he couldn't remember... now if 2 guys so called "engineering team" can't even recall something they do the whole day, I have no hope.

Still have unusable internet. I bet if I start my research now I can learn enough to go up the tower and fix it myself before they do anything >.<

Wasting money on expensive pre-paid vodacom data bundles just to get anything done...

[Absinth]

Hi

Anybody getting slow International speed?

[Telkom Mobile]

Hi absinth

We would like to help.

Please PM us your query.

Thank you
8ta