8ta Speed, Disconnections & Coverage Problems – click here first!

[Robone]

Hi 8Ta

Since you upped the power for Wolfling, I have not had any disconnections. So that must have been the problem all along. I have now been up for 15 hours without a disconnection.

As this seems to be a consistent problem for this area running of the Parkhurst Tower, when there is congestion, why don't they just leave the power settings alone?

Anyway, all I can say is thanks for fixing it.

Cheers
Rob

[Wolfling]

What time did he "up" the power on the tower? Because my connection seems to have got better the last hour or so.

It was around 2:30 PM, so it may be what you are seeing yes.

[Wolfling]

Hi 8Ta

Since you upped the power for Wolfling, I have not had any disconnections. So that must have been the problem all along. I have now been up for 15 hours without a disconnection.

As this seems to be a consistent problem for this area running of the Parkhurst Tower, when there is congestion, why don't they just leave the power settings alone?

Anyway, all I can say is thanks for fixing it.

Cheers
Rob

Unfortunately, this does not seem to have resolved my problem. Has 3 disconnects in the last 20 mins and each time I have to reboot.

[Robone]

Unfortunately, this does not seem to have resolved my problem. Has 3 disconnects in the last 20 mins and each time I have to reboot.

I don't know if it is possible for you to erect an external antenna. I am going to do this over the next few days.

The way, I understand it (in simple terms), is that when there is congestion, the system drops the weaker signals and focuses on the stronger signal because it is spending too much time trying to keep the weaker signal active. So, the objective is to ensure that you have a strong signal and the only way to do this is to erect an external antenna or for 8Ta to erect a tower closer to us or for them to boost their signal, or all three.

Rob

[sajunky]

Terrible congestion last few days. After 8pm unworkable even MyBB in mobile mode. Disconnects every few minutes.
JHB Knopieslaaghte, LAC 202 CellID 22222 or 5.

C:\>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2     *        *      773 ms  172.16.1.5
  3  3141 ms   669 ms  3809 ms  172.16.1.129
  4  3788 ms     *     1288 ms  tpr-ip-esr-6-wan.telkom-ipnet.co.za [196.25.181.
169]
  5     *        *     1880 ms  196.43.11.202
  6  3909 ms     *      906 ms  196.43.25.138
  7  3273 ms   619 ms     *     mtn-gw.telkom-ipnet.co.za [196.25.58.18]
  8     *     1626 ms  3219 ms  41.181.139.108
  9   578 ms   599 ms   579 ms  196.44.31.97
 10   530 ms   589 ms   569 ms  ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.3
7]
 11   436 ms   438 ms   450 ms  vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
 12   481 ms   499 ms   589 ms  core-router1.jnb2.host-h.net [196.30.213.108]
 13   548 ms   639 ms     *     core-access-switch1-vlan1001.jnb.host-h.net [41.
72.136.53]
 14     *        *        *     Request timed out.
 15  2745 ms  3219 ms     *     mybroadband.co.za [41.203.21.137]
 16  4108 ms   558 ms  2860 ms  mybroadband.co.za [41.203.21.137]

Trace complete.

The current time is: 20:21:32.82
The current date is: 2012/07/31

[Bundu]

2012/07/31 20:10 3G NOTICE 3G connected
2012/07/31 20:14 3G INFO Run 3G dial cmd: pppd /dev/ttyUSB0 115200 connect "chat -s -v -f /etc/ppp/conn-s
2012/07/31 20:14 3G NOTICE 3G connected
2012/07/31 20:35 3G WARNING Detect 3G link failed, 3G link is down
2012/07/31 20:35 3G INFO Run 3G dial cmd: pppd /dev/ttyUSB0 115200 connect "chat -s -v -f /etc/ppp/conn-s
2012/07/31 20:35 3G NOTICE 3G connected
2012/07/31 20:45 3G INFO Run 3G dial cmd: pppd /dev/ttyUSB0 115200 connect "chat -s -v -f /etc/ppp/conn-s
2012/07/31 20:45 3G NOTICE 3G connected
2012/07/31 20:53 3G WARNING Detect 3G link failed, 3G link is down
2012/07/31 20:53 3G INFO Run 3G dial cmd: pppd /dev/ttyUSB0 115200 connect "chat -s -v -f /etc/ppp/conn-s
2012/07/31 20:54 3G NOTICE 3G connected

Must be end-of-the-month problems..... connection was 100% ALL DAY

[Robone]

I don't know if it is possible for you to erect an external antenna. I am going to do this over the next few days.

The way, I understand it (in simple terms), is that when there is congestion, the system drops the weaker signals and focuses on the stronger signal because it is spending too much time trying to keep the weaker signal active. So, the objective is to ensure that you have a strong signal and the only way to do this is to erect an external antenna or for 8Ta to erect a tower closer to us or for them to boost their signal, or all three.

Rob

Have sort of erected an external antenna (sitting on top of a ladder) and wow...what a difference. I am now getting a consistant -65dBm and changed my modem to a E353 so I could connect the antenna, so the speeds are also up. Not that I have ever had a problem with the speeds, only disconnections, so we will see if this makes a difference.

[Bundu]

I have an external antenna and it makes a massive difference on both 8ta and CellC, BUT, at the end of each month, when the network seems quite loaded, both connections struggle and are frequently disconnected - last night and the night before, I was disconnected from the 8ta network every ~10 mins - not sure why this is, but assume the tower picks up that I am further away than other folks and throws me off - just have to live with it....

[Beri]

Is there is problem in PE.
Down 1.2
up 0.03
244 ping

[Telkom Mobile]

Unfortunately, this does not seem to have resolved my problem. Has 3 disconnects in the last 20 mins and each time I have to reboot.

Hi Wolfling!

Apologies for the late response. We are waiting for approval to adjust the tilt to improve your signal. An impact assessment has been done and the approval should hopefully be approved soon.

Regards,
Social Media Team

[Telkom Mobile]

Hi sajunky, Bundu and Beri!

Please complete the template provided in the OP and we will be able to address your issues accordingly.

Regards,
Social Media Team

[sajunky]

Hi sajunky, Bundu and Beri!

Please complete the template...

After few days of battling, including end on month, 1st and 1st (today), this evening is better I can chat on MyBB. Should I complete template? You know my details, it is not first time?
I looked around and see it was countrywide problem.
Best Regards

[sajunky]

Just after posting above I had 4 disconnections (in about half hour). But maybe it is regular type around 12 o'clock.

[Telkom Mobile]

Just after posting above I had 4 disconnections (in about half hour). But maybe it is regular type around 12 o'clock.

Hi sajunky!

We have reported your query and an investigation will happen.

Reference 1621910

Regards,
Social Media Team

[Chris115]

Hi 8ta

Although I won't complain since I am not paying for this month... I know the new tower will take some more time... but do you have an ETA on the tower upgrade at least?

Thank you

(Tip for those of you who is disconnecting constantly: This might work for you, if you do not send a constant stream of data you will get kicked off the network, vodacom also does this. Try using a VoIP program just to have a constant stream like for example Team Speak or Ventrillo or anything else with a constant stream of data. Skype does not work with this. You do not need to talk or listen to anything, it just needs to be open.)