8ta, are you guys having issues in the Pretoria area? If so, please let us know, as it's a lot more comforting to know, that you know about a problem and are working on it?
I'll just add my voice to all those other disgruntled folk who are on 8ta. I also loved the service when the 10G special first came out. Now:
Test conducted on 20 August 2012 10:17:44 AM
Download Speed: 303 kbps (37.9 KB/sec transfer rate)
Upload Speed: 1771 kbps (221.4 KB/sec transfer rate)
Latency: 52 ms
303kbps download speed???
I use it only for web browsing and occasionally some live streaming from SuperSport and a Youtube vid now and then. Very frustrated. Often everything seems to stop, and I have to disconnect and reconnect, and often the disconnect process takes ages.
Please send an email to email@example.com. We need the following:
Subject: MyBB <username> speed/disconnections/coverage query
Name and Surname:
Current/Previous Case number (if any):
Alternate Contact Number(s):
Date problem detected:
Have you tested with another 3G modem from the same location (if "yes" - provide results)?:
Have you tested with another computer/phone from the same location (if "yes" - provide results)?:
Antenna being used:
What other tests have you done?:
Time of day problem occurs (if not all the time):
If the query is related to local or international speeds/pings, include the following:
Local Speedtest.net result(s):
Local Pingtest.net result(s):
If the query is related to international speeds/pings, include the following:
International Speedtest.net result(s):
International Pingtest.net result(s):
Any additional comments/queries:
Last edited by Telkom Mobile; 20-08-2012 at 02:36 PM.
After receiving a phone call from one of your 8ta representatives he told me the tower was upgraded and asked if my issue was resolved. At the time there was no improvement, although I have been doing tests since we last spoke and the internet has seen a big improvement.
It looks like it is finally fixed, I will be monitoring this over the coming week. I will keep you up to date.
I wanted to call him back and let him know but the number is private.
Thank you for your help
Nothing has changed yet on my side from 7-11pm after emailing and phoning u guys! Give some one excellent internet for a whole year then take it away from one day to the next
I work 7km away from where i live and its the same problem at my work during these hours. Pings to rosebank (15km away) are 700ms! Other servers are even worse!
If the same thing is happening at work and home at the same time then it is happening to a large part of the south of jhb.
This is an absolutely useless service , ping spikes constantly and there hasn't been one bit of improvement over the last 2 months. Your just ripping off people with a falsely advertised product. Utter waste of time and money...