Please can you log this for us? We have a template which helps to report complaints and initiate investigations. Please will you complete it and send the information to us as soon as you can?
Social Media Team
Hi folks - thanks for the prompt response. Your technician arrived, and experienced the same problem, namely repeated disconnections from my location, and has reported it. Any suggestions for me?
Speed still awful. No missed calls in phone log. No voicemail. No text messages.
EDIT: whereas now the speed is fine so if I do get a call at this moment then what exactly is your technician going to do? As I pointed out in my OP, the speed this month is penduling between fast and super slow.
EDIT: aaaaannd it's slow again. up down up down up down, 8ta is like a jump rope. still no call received from anybody
Last edited by benguela; 15-09-2012 at 11:03 AM.
We have had your report assessed once again and the only way we will be able to resolve your query is by installing an antenna. We have communicated this on your previous query and we were informed that we are unable to install this due to the land lord or body corporate not allowing this installation.
There is a new tower which is planned for your area, but there is currently no planned date of this tower going live as yet.
You have the option of cancelling with no penalties as we cannot provide you with a solution, or you are welcome to continue with the service as is.
We have made another effort to get this issue resolved. Please let us know what your option is and we will assist in any way possible.
Social Media Team
glad to see you guys have a proper representative in this forums.. nice going.
I posted a thread that seems similar to this thread but is not. Its more about the dashboard issues and upgrades causing my disconnections (I think)..
please be so kind as to respond to me there also..
thanx in advance
Last edited by Mosescapetown; 17-09-2012 at 01:55 PM.
Very frustrated and don't know what to do next. I have perfect reception - use a B683 Huawei router and have had flawless connection for over a year now. I am a computer dealer and have many of my clients converted and signed up with 8ta in Hilton and in Howick. Hilton and Howick have their own towers. Since Friday, the 14th Sept, I and my clients in Howick and Hilton are lucky to get 10mins without being disconnected. have to switch router off and it will connect but we still have no internet for hours then all of a sudden everything works great. Then all of a sudden it drops the connection to the internet. When it drops the internet it is still connected to the 3G tower and I can ping the 3G tower's IP address but can't ping any DNS servers and have no internet or email. I have just connected again now but expect to be disconnected any minute now.
I have just run a speedtest at Mybroadband and my results are excellent -
Your Latest Results
Test conducted on 18 September 2012 08:23:05 PM
Download Speed: 7487 kbps (935.9 KB/sec transfer rate)
Upload Speed: 3394 kbps (424.3 KB/sec transfer rate)
Latency: 69 ms
My speedtest isn't always as good as this - usually about 4Mb/s. I am about to be lynched by my customers who I have put onto 8ta. I am NOT being disconnected from the 3g tower. I have full signal strength and can ping the tower BUT I AND 10 other 8ta users have no internet ON and OFF all day since Friday.
PLEASE can anyone tell me who to contact or what could be the problem presently with the Hilton and Howick 3G Towers? I have reported the problem to 183 but have had no response.