8ta Speed, Disconnections & Coverage Problems – click here first!

[Telkom Mobile]

Up down up down up down is the theme of the month. Speed currently at glacial pace. Posting thus via Vodacom 3g.

Hi benguela!

Please can you log this for us? We have a template which helps to report complaints and initiate investigations. Please will you complete it and send the information to us as soon as you can?

Regards,
Social Media Team

[benguela]

Only have internet access via a phone at the mo. Filling in template painful. Logged a call last week. By the time sombody phoned back a few days later speed was fine. Now speed is close to 0 again like before. Ref number 1744444

Hi benguela!

Please can you log this for us? We have a template which helps to report complaints and initiate investigations. Please will you complete it and send the information to us as soon as you can?

Regards,
Social Media Team

[Telkom Mobile]

Only have internet access via a phone at the mo. Filling in template painful. Logged a call last week. By the time sombody phoned back a few days later speed was fine. Now speed is close to 0 again like before. Ref number 1744444

Hi there

We have reopened your query and you will be contacted regarding this. They did try contacting you on 4 occassions over 4 days and they could not get hold of you.

Regards,
Social Media Team

[sTrideR|JP]

Hi sTrideR|JP!

A technician is scheduled to attend at 18h00. The previous reference you have logged with us has been closed saying that the issue was resolved. You were sent an SMS and there has been no follow up since. We need to take new readings as the previous query has been closed 3 months ago and the network has been through changes/upgrades. Please will you allow us another try to get this resolved? You are welcome to request feedback from us as often you would like. You can email us as well by quoting your reference number 1712085.

Regards,
Social Media Team

Yep thanks, the techie was at my home last night. I'll post some feedback in the next couple of weeks

[grahame]

Hi folks - thanks for the prompt response. Your technician arrived, and experienced the same problem, namely repeated disconnections from my location, and has reported it. Any suggestions for me?
Grahame

[Telkom Mobile]

Yep thanks, the techie was at my home last night. I'll post some feedback in the next couple of weeks

Thanks.

Investigation will be taken further. We also have your email and awaiting a response on that as well.

Regards,
Social Media Team

[Telkom Mobile]

Hi folks - thanks for the prompt response. Your technician arrived, and experienced the same problem, namely repeated disconnections from my location, and has reported it. Any suggestions for me?
Grahame

Hi grahame!

The report will be analyzed and suggestions will be made to find a resolve to your issue.

Regards,
Social Media Team

[Awehbra]

Buy a sim and R150 air time. Phone 8ta and tell them that u wanna activate the sim for that 2+1gb promo. Convert the R150 gb to tye 2+1 gb promo. And test via speedtest.net to various servers

Thanks for all your help man. I got the 3gig pre-paid today with the dongle (I didnt really have a choice) and I let you know how it goes

"Its not pew pew pew its BANG! BANG! BANG! " - Eric Cartman

[benguela]

Speed still awful. No missed calls in phone log. No voicemail. No text messages.


EDIT: whereas now the speed is fine so if I do get a call at this moment then what exactly is your technician going to do? As I pointed out in my OP, the speed this month is penduling between fast and super slow.

EDIT: aaaaannd it's slow again. up down up down up down, 8ta is like a jump rope. still no call received from anybody

Hi there

We have reopened your query and you will be contacted regarding this. They did try contacting you on 4 occassions over 4 days and they could not get hold of you.

Regards,
Social Media Team

[Telkom Mobile]

Thanks for all your help man. I got the 3gig pre-paid today with the dongle (I didnt really have a choice) and I let you know how it goes

"Its not pew pew pew its BANG! BANG! BANG! " - Eric Cartman

Anytime

We look forward to your response.

Regards,
Social Media Team

[Telkom Mobile]

Speed still awful. No missed calls in phone log. No voicemail. No text messages.


EDIT: whereas now the speed is fine so if I do get a call at this moment then what exactly is your technician going to do? As I pointed out in my OP, the speed this month is penduling between fast and super slow.

EDIT: aaaaannd it's slow again. up down up down up down, 8ta is like a jump rope. still no call received from anybody

Hi benguela!

We have to apologize. This was all the social teams fault as we reopened your query, but failed to get your reference to our technician team. We will try to hurry this query up.

Apologies once again.

Regards,
Social Media Team

[Telkom Mobile]

Yep thanks, the techie was at my home last night. I'll post some feedback in the next couple of weeks

Hi sTrideR|JP!

We have had your report assessed once again and the only way we will be able to resolve your query is by installing an antenna. We have communicated this on your previous query and we were informed that we are unable to install this due to the land lord or body corporate not allowing this installation.

There is a new tower which is planned for your area, but there is currently no planned date of this tower going live as yet.

You have the option of cancelling with no penalties as we cannot provide you with a solution, or you are welcome to continue with the service as is.

We have made another effort to get this issue resolved. Please let us know what your option is and we will assist in any way possible.

Regards,
Social Media Team

[Mosescapetown]

hi

glad to see you guys have a proper representative in this forums.. nice going.

I posted a thread that seems similar to this thread but is not. Its more about the dashboard issues and upgrades causing my disconnections (I think)..

please be so kind as to respond to me there also..

thanx in advance

[Telkom Mobile]

hi

glad to see you guys have a proper representative in this forums.. nice going.

I posted a thread that seems similar to this thread but is not. Its more about the dashboard issues and upgrades causing my disconnections (I think)..

please be so kind as to respond to me there also..

thanx in advance

Thanks... we will have a look at your thread soon.

Regards,
Social Media Team

[PeaceRuler]

Very frustrated and don't know what to do next. I have perfect reception - use a B683 Huawei router and have had flawless connection for over a year now. I am a computer dealer and have many of my clients converted and signed up with 8ta in Hilton and in Howick. Hilton and Howick have their own towers. Since Friday, the 14th Sept, I and my clients in Howick and Hilton are lucky to get 10mins without being disconnected. have to switch router off and it will connect but we still have no internet for hours then all of a sudden everything works great. Then all of a sudden it drops the connection to the internet. When it drops the internet it is still connected to the 3G tower and I can ping the 3G tower's IP address but can't ping any DNS servers and have no internet or email. I have just connected again now but expect to be disconnected any minute now.

I have just run a speedtest at Mybroadband and my results are excellent -
Your Latest Results
Test conducted on 18 September 2012 08:23:05 PM
Download Speed: 7487 kbps (935.9 KB/sec transfer rate)
Upload Speed: 3394 kbps (424.3 KB/sec transfer rate)
Latency: 69 ms

My speedtest isn't always as good as this - usually about 4Mb/s. I am about to be lynched by my customers who I have put onto 8ta. I am NOT being disconnected from the 3g tower. I have full signal strength and can ping the tower BUT I AND 10 other 8ta users have no internet ON and OFF all day since Friday.

PLEASE can anyone tell me who to contact or what could be the problem presently with the Hilton and Howick 3G Towers? I have reported the problem to 183 but have had no response.