8ta Self Service Portal / iPad Portal Issues

[Telkom Mobile]

If there are any issues logging in or accessing the site - please send us the following via PM or email:

Subject: MyBB <username> Self Service Portal

Name and Surname:
8ta Number:
Contact Number:
ID Number:
ICCID Number (20 digit number starting with 8927...):
Device Used:
Problem Experienced:
Browser Used:

Regards,
Social Media Team

[bosveld]

My self-service portal shows that ALL data is still available.
Clearly not correct..... as I did use the internet.
However -- I was not expecting to be OUT OF BUNDLE yet either.
I am unable to connect to internet -- don't get OUT OF BUNDLE message.
Phoning helpdesk is of NO use -- they just say, according to our screen you use up all the data...

Anyone else with similar problem?
Any ideas?

[rodga]

My self-service portal shows that ALL data is still available.
Clearly not correct..... as I did use the internet.
However -- I was not expecting to be OUT OF BUNDLE yet either.
I am unable to connect to internet -- don't get OUT OF BUNDLE message.
Phoning helpdesk is of NO use -- they just say, according to our screen you use up all the data...

Anyone else with similar problem?
Any ideas?

yes was a thread started yesterday
ussd codes should still work as normal

[bosveld]

The 8ta SIM card is in a wireless router (huawei e960).
I would not be keen to remove simcard and put it in a cellphone.
Need to investigate if it is possible to do while simcard is in router.
First prize is if 8ta can fix the problem.
Will search and follow seprate thread as per your post.

Thanks

[MongooseMan]

Seems to be back to normal now.

[angotull]

Nope - I still get the same issue.

[angotull]

Nope - I still get the same issue.

And now its right again. Thanks

[Telkom Mobile]

And now its right again. Thanks

Hi angotull
If you have a problem again, then please let us know.

Thank you
Telkom Mobile Social Media Team

[rodga]

Hi angotull
If you have a problem again, then please let us know.

Thank you
Telkom Mobile Social Media Team

Hey telkom
any idea when the off network self service login will be fixed?

[Drunkard #1]

Is your online portal faulty?

I tried to register twice, but haven't got the activation SMS. First time was yesterday afternoon, and again a few hours ago.

What's going on?