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Thread: how to cancel ADSL?

  1. #1
    Grandmaster
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    Aug 2007
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    Johannesburg
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    Default how to cancel ADSL?

    so for those who have cancelled their ADSL I was wondering if you could point me in the right direction. I know you have to give a full calendar months notice, so I need to get it right in a short period of time, other wise I'm stuck for another month.

    can you cancel at a telkom shop?

  2. #2

    Default

    No, you must phone 10210.


    Hold


    Get put through the the "Retentions" department


    Hold


    Listen to noise


    Hold


    Get disconnected.


    Phone 10210 again


    Hold


    Get put through the the "Retentions" department


    Hold


    Listen to noise


    Hold


    Get disconnected.


    Repeat until you manage to convince the call centre operator to process your cancellation.


    Make sure you get a ref number, take the full name of the operator and make a note of the time your application was processed BEFORE you moer the phone down!
    ELO: Here is the news...

  3. #3
    Grandmaster
    Join Date
    Feb 2004
    Location
    Centurion, RSA
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    2,122

    Default

    You cannot cancel a Telkom account or even pay it at a Telkom shop. So I doubt that you will be able to cancel ADSL there.

    The Telkoms shops appear to exist solely to employ previously unemployable people.

    Oh and to provide a queue for people with nothing to do.

  4. #4
    Grandmaster
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    Default

    LOL at both your responses....

  5. #5

    Default

    I'd suggest you call 10210 and press 5 then 3, remember they are only open until 5 pm. That's the number for the "Option Center".

  6. #6
    Senior Member
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    Orbiting a distant star
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    Default

    Quote Originally Posted by ave View Post
    LOL at both your responses....
    Good thing you have a sense of humour, because you're going to need it.....

    I cancelled at the end of February (service terminated on that day) and have just got a bill for mid March to mid April, even when I had no service for that period at all.....

    .....and so it begins....
    Last edited by Base122; 30-03-2012 at 08:30 PM.

  7. #7

    Default

    Quote Originally Posted by Base122 View Post
    Good thing you have a sense of humour, because you're going to need it.....
    That's why I'm preparing him for .......................... The Call™
    ELO: Here is the news...

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