HTC One X

[mayurh]

Wish I saw this thread earlier before getting my phone..

I have the WiFi issue as previously mentioned

S/N : HT24HWxxxx

Sorry to hearn
Call HTC support as they say, let's see what they will do to fix it. We need to see how fast their response is, but I'm sure they will fix it for you

[droidx]

My phone is still within the 7 day exchange period, but getting a new phone might not solve the issue.

What should I do in this case, I don't want to hand the phone back and wait until the new batch gets here while paying for my contract.

I was thinking to get it in writing that my phone will be exchanged when the new problem free batches get here, am I pushing my luck with that idea?

[Kuga]

Sorry to hearn
Call HTC support as they say, let's see what they will do to fix it. We need to see how fast their response is, but I'm sure they will fix it for you

What's their number?

My phone is still within the 7 day exchange period, but getting a new phone might not solve the issue.

What should I do in this case, I don't want to hand the phone back and wait until the new batch gets here while paying for my contract.

I was thinking to get it in writing that my phone will be exchanged when the new problem free batches get here, am I pushing my luck with that idea?

Lemme know if you succeed. I got mine yesterday. So also within 7 day period.

[milomak]

What's their number?

http://www.regenersis.com/our-locations/south-africa

[djp2k]

http://www.regenersis.com/our-locations/south-africa

If someone does try this please let us know how receptive they are and what the turnaround time is - I would like to check they are going to do the right thing before purchasing my One X.

[mayurh]

yes try regenersis
i suggest you send the phone in. if they replace it.good. take it and try it.you might have a good one in which case you wont have to worry about the new batch
if you get another defective one.send it back again.
we need to see what our local repair centres are going to do.im sure htc headoffice has issued repair instructions to all countries?

[mayurh]

Regenersis South Africa (PTY) Ltd
Unit C, Alphen Square West,
338 George Street, Randjiespark
Midrand
Gauteng
1682

Tel: t: +27 (0) 11 237-7800

HTC walk in repair hours Mon-Fri 08:00 -16:00 (except public holidays)

[djp2k]

yes try regenersis
i suggest you send the phone in. if they replace it.good. take it and try it.you might have a good one in which case you wont have to worry about the new batch
if you get another defective one.send it back again.
we need to see what our local repair centres are going to do.im sure htc headoffice has issued repair instructions to all countries?

Yip, I don't mind if they repair if they do a good job and if the fixes we've seen people do at home takes 15 minutes they shouldn't need to keep the phones for days or weeks. I think it is bad PR enough for HTC that there is a problem with their flagship that they should ensure their service departments fix them easily and quickly...

[Kuga]

Oh awesome. Thanks gents. Now if only they had a branch in P.E....

Anyone know what happened to the Leaf branch in P.E? They just disappeared.

[mayurh]

give it a shot and let us know, we all holding thumbs
and yes it should be a quick fix as per video.but we dont know what htc head office has instructed repair centres to do..either way we hope they fix it quick.im sure they will do a good job and not damage your phone.they are official repair centre

waiting to know your outcome

Yip, I don't mind if they repair if they do a good job and if the fixes we've seen people do at home takes 15 minutes they shouldn't need to keep the phones for days or weeks. I think it is bad PR enough for HTC that there is a problem with their flagship that they should ensure their service departments fix them easily and quickly...

[mayurh]

Oh awesome. Thanks gents. Now if only they had a branch in P.E....

Anyone know what happened to the Leaf branch in P.E? They just disappeared.

give them a call, ask them what should you do
i think if you send your phone to mtn (if you got it from them) they will send it to the repair centre closest

[jostian]

I will wait a month or so to make sure the one's we get are the 'fixed' one's, I don't want to battle with repair/replacement etc as Leaf (HTC supplier) in SA are petty useless... will wait for 27******* serial number, 23, 24 & 25 are confirmed for having the issue, 26***** may be the 'transition' one but 27****** should be the one with the revised production process (as HTC put it)...

[djp2k]

I will wait a month or so to make sure the one's we get are the 'fixed' one's, I don't want to battle with repair/replacement etc as Leaf (HTC supplier) in SA are petty useless... will wait for 27******* serial number, 23, 24 & 25 are confirmed for having the issue, 26***** may be the 'transition' one but 27****** should be the one with the revised production process (as HTC put it)...

Thanks, that is VERY useful. How did you get this out of them - thought they would have kept that info to themselves to avoid people not taking up existing stock....

[Kuga]

give it a shot and let us know, we all holding thumbs
and yes it should be a quick fix as per video.but we dont know what htc head office has instructed repair centres to do..either way we hope they fix it quick.im sure they will do a good job and not damage your phone.they are official repair centre

waiting to know your outcome

Trying to phone them the whole morning. Just rings and rings and rings.

[jostian]

Just took the info and advice from the XDA thread where they got some feedback from HTC, and now it seems the camera just aint as good as the competition, damn, cos I really luv this phone, S3 is nice too but hate the form factor... http://www.gsmarena.com/pureview_bli...review-773.php