TelkomInternet international speeds?

[ranger]

Well my internet is now pretty much unusable, sites take ages to respond and are loading at 0.5kB/s. Even local.

Hmm. From the info I saw today, this shouldn't be. Please mail support at telkomsa dot net, supply telephone number or username, line stats (SNR, attentuation etc.), links to speedtests (preferably done on a new PPPoE session, with no other traffic on the session but the speed tests, done to SAIX local speedtest servers, and at least one London-based server). Supply me with the ticket number so I can track it (though it should go to support, then if relevant have SAIX FQ or Telkom line fault logged etc., without it normally coming my way).

SInce all the red tape should have been taken care of that was throwing doubt on possible causes, there should be no obstacles, and with the info above we should be able to rule out any other possible causes, and drive this to resolution.

[lilggg]

It seemed to come right after about 10 - 20mins. I'll just give it a day or two and see if things improve.

[ranger]

Cool, let's hope it stays that way ...

[Big Bean]

Steam Store website is sorted,however, http://steamcommunity.com is still unavailable.
I have sent a mail to support with relevant information

[Dan C]

Seems like it's flying again !! I will monitor and feedback

[Yuu]

Noticed sites where slow earlier this morning then after following ranger's advice on the proxy, it made things really really snappy . Removed the proxy now and it is pretty good. We getting there

@ranger, please acknowledge you got my info aswell. I will wait patiently until you get a chance to investigate further.

[lilggg]

Downloads are going well, browsing i get a few timeouts and pages not loading properly without the proxy.

[Big Bean]

Just an update:
Steam Store - working
Steam Community - still unavailable (http://steamcommunity.com/) - Reported to TI support
Online Gaming ping (Dota 2 - EU), I have seen a reduction of ping ranging from 0 - 60ms less than before.
Speeds are the same as I am only using 384k

[lilggg]

Steam community is still giving gateway timeouts and browsing is atrocious, definately time to move to afrihost.

[Big Bean]

I believe they closed my ticket (regarding steamcommunity) I opened a while back because, they apparently phoned my house and a family member said that nothing was wrong with our internet.

[ranger]

I believe they closed my ticket (regarding steamcommunity) I opened a while back because, they apparently phoned my house and a family member said that nothing was wrong with our internet.

Sorry, I was travelling in between, but I saw some requests on the ticket for you to supply some information (to conclusively identify the proxy):

Morning

I am going to need the following to be emailed to me PING, TRACEROUTE and the http://www.lagado.com/proxy-test results with one tone the websites they are experiencing a problem as well as the dn number and username that they use for the internet so that I can log a fault to SAIX to investigate.

Reply with this detail to any mail you got regarding the ticket, and the ticket should be automatically re-opened.

[PostmanPot]

Hi ranger

Just a quick report. Have been using Telkom Internet a few nights for gaming (Starcraft 2) and all is back to normal. Streaming also seems to be working well.

[Big Bean]

I did reply (to the sender [Naledi Mokolobate (NP)]) the day after I received that email
I have now replied to support@telkomsa.net with the information again

Sorry, I was travelling in between, but I saw some requests on the ticket for you to supply some information (to conclusively identify the proxy):



Reply with this detail to any mail you got regarding the ticket, and the ticket should be automatically re-opened.

[PostmanPot]

Fscked again, http://www.twitch.tv/ooooophidian unstreamable, Google takes long to load, Facebook, etc.

[FNfal]

http://mybroadband.co.za/vb/showthre...n-to-Amsterdam