Allow me to share with you my ADSL story.
I have lived without Internet for four years. It's been painful. Every time we wanted to pay an account, send an email, book flights or just download a new song, we have had to spend hours at Internet cafes and coffee shops.
We had just moved into a new house and taken over the phone line from the previous tenant. We made our way on thursday to the Telkom direct shop in rosebank and asked them to provision a 1MB line on our line. We didn't expect great things considering the Long weekend began the next day, and all the negativity sorrounding telkom I had seen on this forum.
So on thursday last week, we phoned MWEB and ordered a 1MB uncapped data-only account. The service on the phone was brilliant, and within literally ten minutes I had an application form in my inbox. I had to buy a small data bundle on my phone to receive it, but it was well worth it. Filled out the form, and sent it at about 6PM. I immediately realized my mistake. Tomorow was Good Friday, and the whole weekend was basically a holiday.
We waited though the weekend with nothing happening. It it was no problem for us. I had flu, so I spent the whole weekend in bed. Come Tuesday, we receive an SMS from MWEB with our account details. We are halfway there. At least now we can use the 5 hours free wifi at wifi hotspots. I entered the details into our router, but the DSL light is black. Its not that disappointing, I didn't expect it to be done.
I wake up at about 11 this morning. My mom needs to check her emails and the data bundles are exhausted on my iPhone. We haven't recieved the SMS from telkom telling us that the line is provisioned, so we decide to make our way to the Local Vida e Caffe to use our wifi from MWEB. My mom deleted the SMS from MWEB, so I quickly boot up our router to check out account details.
But suddenly I notice the DSL light is flashing. And then it turns solid green. my heart literally stopped beating and finally, the Internet light is illuminated. I didn't believe it, so I tried google.com and sure enough, I am greeted with the MWEB landing page. Read all the terms And accepted. And the next thing I know, I Am doing all the things I have waited four years to do.
I am pleased. I expected telkom to give us hassles, but no such thing happened. Quite the contrary. The service was brilliant and fast, considering the long weekend. If you factor the long weekend out, telkom essentially got our service running in 1 and a half days.
So I believe credit where credit is due. MWEB guy, if you read this, know that you guys run a tight operation over there, and I am very, very happy.
And guys, my service from telkom has been nothing short of brilliant. So know that there is still hope. you just gotta believe.