Useless Chubb Security

[Mystic Twilight]

So this pass monday we had a house robbery, panic button was pressed before the criminals overpowered us. Alarm is going off and whatnot but after 30 mins of bs and house ransacking still nothing happens, no phone calls, no patrol vehicle at the gate, nothing. After the criminals left, managed to free ourselves and call the police and hit the panic again, only after about 10 minutes did the chubb call center decide to call us.

Early early this morning we see suspicious figures in the property and hit the panic button. Another ten minutes go past before we receive the phone call from their center. Explain to them the suspicious figure and request for a vehicle to come over. About ten minutes AFTER that, we get another call from the center, they tell us they don't know where our property is and suggests we talk to the driver to explain how to get to us. Seriously, its a house on a street with a house number, and what if we were bound and gagged!

Not to say the least, we are extremely not impressed at all with chubb security. Fellow forumers better go test your alarm systems, last thing you want to is pin your hopes of rescue on your armed response company, who either A) don't respond or B) don't know where you stay.

[froot]

Wow.

Where are you situated?
We have a dedicated Chubb vehicle here, the guy is always lightning fast to respond.

[MickeyD]

Damn!!!! I would change my security company immediately and communicate my dissatisfaction to the Chubb franchise holder in VERY strong terms.

I hope you and your family are physically OK and coping with it mentally.

[Aqua_lung]

Change you security today!

[xrapidx]

Why are you still with them?

[kilobits]

Had Chubb... crap company... useless and incompetent.

Now have ADT... can't complain.

Change today.

[Maddmatt]

The robbers didn't leave when the alarm went off? That tells you something...

[FNfal]

Leave them today for sure WTF ,,and ask for you money back
That would seriously piss me off .
Seems like they in cahoots with the robbers or the robbers know how useless they are on of the two.
Either way get rid of them.

[Rockhound]

Wow
/shakes head.
You pay for a crucial service and it does not get delivered.

As said. Cancel today and get another security provider.

Also put a complaint on hello peter so that everybody can know about this. (Hopefully Chubb head office also.)

Sorry to hear about your ordeal.
Regards.

[satanboy]

Something sounds very fishy.

Our Chubb is excellent. They beat us to our house last time and we were 10 minutes away.

[ToxicBunny]

It unfortunately depends on the area...

Chubb for my folks is average, but in my area they're pretty crap...

[DrYes]

House Robbery must be the worst experience ever.
at least the OP is okay.

[Mystic Twilight]

Just to be a bit more clear, the robbers did tell us to deactivate the alarm but we refused. They of course pressed us to deactivate the alarm but we still refused, at which they just gave up.

Im not saying that all Chubb or ADT or w/e security company is crap, yada yada yada, based on one house robbery. But because it personally affected us and in the past we have seen the decline in their services, we don't think Chubb in our area is effective anymore. What really does tick us off beyond the edge is the fact that they had to ask us for directions in the second occasion, our street is very short, it only serves about 13 houses directly.

Is it possible to hold Chubb partially accountable for their lack of response on our panic button call? Where they failed to pitch up or call us. I will try get the call center or customer service area to provide us a log to prove that their receivers did pickup the very first panic alarm signal, at the very least to prove my complaint about their lack of service is not without proof.

Well anyway we will change security companies in due course, have to replace the motor signal receiver and a majority of the house keys as the ****ers took those too. Also our ID books have been taken, I suspect a few accounts and whatnot have been opened and some foreigner has successfully bought a new SA ID.

[FNfal]

Just to be a bit more clear, the robbers did tell us to deactivate the alarm but we refused. They of course pressed us to deactivate the alarm but we still refused, at which they just gave up.

Im not saying that all Chubb or ADT or w/e security company is crap, yada yada yada, based on one house robbery. But because it personally affected us and in the past we have seen the decline in their services, we don't think Chubb in our area is effective anymore. What really does tick us off beyond the edge is the fact that they had to ask us for directions in the second occasion, our street is very short, it only serves about 13 houses directly.

Is it possible to hold Chubb partially accountable for their lack of response on our panic button call? Where they failed to pitch up or call us. I will try get the call center or customer service area to provide us a log to prove that their receivers did pickup the very first panic alarm signal, at the very least to prove my complaint about their lack of service is not without proof.

Well anyway we will change security companies in due course, have to replace the motor signal receiver and a majority of the house keys as the ****ers took those too. Also our ID books have been taken, I suspect a few accounts and whatnot have been opened and some foreigner has successfully bought a new SA ID.

Glad you guys are ok
But i urge you to think if there is any thing that makes you a target for the criminals and correct it.
Easy access to your property ETC.
What i am says is be proactive fit cameras or any deter-ant you can think of in your circumstances .

[Mystic Twilight]

We have cameras, didn't stop them with their balaclavas. The biggest problem we have is that they gained access to the property from our neighbor. This specific neighbor doesn't actually stay on the property, in fact we don't know who owns the place. What we do know is that the property is rented out to a group of people (who bring their whole extended family to stay, so its like 3 families in 1 house), who don't care about the place. This group isn't considered well off either, not one of them owns a vehicle but we can't choose our neighbors so nothing can be done about that. Consider the whole place abandoned, no grass has been cut for the past few years, weeds everywhere, front gate broken and kept together with a padlock which is locked maybe 2% of the time so people just walk onto the property whenever, water and electricity has been cut, etc, etc. We have asked the police to investigate them, but they say they are clean. The fence between us and them is a palisade one, the remnants of a failed home office conversion. Because the inner side of the fence faces this property, we see the outer side and can't inspect the fence for damage. The criminals managed to find a rusted single vertical palisade and pry it off the horizontally running support beams, then proceeded to slip in through the gap, bypassing the electric fence we had to erect at the top.

I am thoroughly pissed off, going to design an IR laser grid.