I have got a 2Gig contract from Cell C for R149 per month from August 2012. I have been billed R149 right from then, my internet was caught out on the 30.03.2012 of March and when I called Cell C to find out why? They told me I have been hot lined and my outstanding account is R1600.00 I must now pay 50 % of the account to be able to activate my account again. I was not aware that this is a open contract I can be billed so high like this!
I also find out that I have been billed R400/gig for the extra usage, this is like rubbing without you knowing. How can the customer be charged R400/Gig when the 2 Gig is 149 on the contract.
I have contacted the customer service 4 times already I have been on the line more than2 hours after going through 10 minutes of voicemail every time, which by the way useless as after choosing all those options when you get to someone she/he put you through someone else and they ask you all those security questions again.
I am very disappointed and unhappy and I would like my account to be cleaned as first of all nobody mentioned this is a open contract and also R400/Gig is over charge, way more than all the other service providers