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Thread: Dstv Package Change

  1. #1

    Question Dstv Package Change

    hey guys i need help , i want to change my dstv package from premium to compact.what will i need to do ? ill keep the subsrciption but want a compact package.the dstv is under my dads name but he doesnt pay any premiums.i pay the installments.thanks

  2. #2
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    Call dstv call centre they will downgrade it or use dstv self service on their website

  3. #3

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    so i dont need to sign for any changes ?

  4. #4
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    Quote Originally Posted by Nitro530 View Post
    so i dont need to sign for any changes ?
    Nope but I think your dad will have to give them a call since it is in his name.
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    Quote Originally Posted by McGuywer View Post
    Nope but I think your dad will have to give them a call since it is in his name
    As long as you can quote your Dad's ID # to the consultant, they shouldn't need to speak to him personally. They may ask you to also confirm the address on the account to ensure you know enough of the a/c details.

    When you phone the DStv call centre (011) 289-2222 use the automated service as if a new customer as you'll just waste your time putting in the Smart Card # for existing customer options - the agents don't even pick it up, so you have to start from scratch with them anyway with the account info.

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    Quote Originally Posted by Nitro530 View Post
    hey guys i need help , i want to change my dstv package from premium to compact.what will i need to do ? ill keep the subsrciption but want a compact package.the dstv is under my dads name but he doesnt pay any premiums.i pay the installments.thanks
    or register on their website with the smartcard number and his ID number and do it there yourself

  7. #7

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    You can't do it online anymore.
    In South Africa even the information superhighway has potholes in it.

  8. #8
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    Quote Originally Posted by Speedster View Post
    You can't do it online anymore.
    Agreed.

    At the end of the Connect or Disconnect Services on the care.dstv.com website it states:

    Disclaimer

    To manage services on an XtraView account, send an e-mail to enquiries@multichoice.co.za or contact the DStv call centre.
    To disconnect an account that only has one smart card, send an e-mail to enquiries@multichoice.co.za or contact the DStv call centre.
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  9. #9

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    thanks guys

  10. #10

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    I am considering getting DSTV (Select or Compact).
    What I want to know is this:
    Is it possible to change my subscription on an ad hoc basis?
    For example, I'm not the biggest sports fan, but I really like watching big events like the Olympics, Rugby World Cups, Football World cups etc. Can I upgrade to premium for one or two months and then drop my subscription back to Compact thereafter?
    Last edited by eehellfire; 03-08-2012 at 11:29 AM.
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  11. #11

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    Quote Originally Posted by eehellfire View Post
    I am considering getting DSTV (Select or Compact).
    What I want to know is this:
    Is it possible to change my subscription on an ad hoc basis?
    For example, I'm not the biggest sports fan, but I really like watching big events like the Olympics, Rugby World Cups, Football World cups etc. Can I upgrade to premium for one or two months and then drop my subscription back to Compact thereafter?
    Yes, with limitations. The limitation being that you are allowed one downgrade per month.

    And the best part is they've fixed their website so you can do it all online again.
    In South Africa even the information superhighway has potholes in it.

  12. #12

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    Quote Originally Posted by Speedster View Post
    Yes, with limitations. The limitation being that you are allowed one downgrade per month.

    And the best part is they've fixed their website so you can do it all online again.
    Lol I seem to have found it but keep getting an error when clicking "Manage My Services".
    Last edited by peeryus; 03-08-2012 at 02:15 PM.

  13. #13

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    Quote Originally Posted by peeryus View Post
    Lol I seem to have found it but keep getting an error when clicking "Manage My Services".
    Look under My Account > Subscriptions > Manage my services
    In South Africa even the information superhighway has potholes in it.

  14. #14

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    Quote Originally Posted by Speedster View Post
    Look under My Account > Subscriptions > Manage my services
    I'm trying that but getting a "Main Template Error (9234)". Did yours work?

  15. #15

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    Quote Originally Posted by peeryus View Post
    I'm trying that but getting a "Main Template Error (9234)". Did yours work?
    I haven't done it yet, just seen the options are there again.
    In South Africa even the information superhighway has potholes in it.

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