Please help clear something up for me ... in the past when I purchased a new item .. for example a toaster. I would keep the toaster packaging (box, manuals, etc) for the first 7 days just in case it stopped working then I could quickly take it back and receive a brand new replacement item with no questions asked.
Essentially the box was my quick replacement guarantee. The receipt was my long term guarantee and if something happened to my toaster in say three months from date of purchase I would use the receipt to ensure that they would at least repair my toaster (which normally meant shipping it out and receiving a re-furbished one).
So along comes the CPA and states that the 7 days has been extended to 6 months to protect the consumer - GREAT NEWS !!! Essentially if my toaster goes belly up during the first 6 months and I return it then I can get one of the three R's: refund, replace, repair.
Repair of course is so boring as you have to wait for them to send it off etc etc So in most cases you will want an on-the-spot replacement or at least a cash refund so you can use the money to replace the faulty item.
Only CATCH here though seems to be that they still want to have the original packaging etc. Catch .. what catch I hear you saying ? Well YES .. I think it's a catch.
Do I now have to keep all original packaging, manuals, bubble wrap, plastic wrap, cable ties in PRISTINE condition for 6 months ? Where do I keep all this stuff ? Do you know how big the box is that my 46" led tv came in ? Have you seen the packaging that came with my wash machine or bedroom bed-set ? I will have to devote one half of my garage just to store packaging .. and I will have to label and stack them according to purchase date so I can move the expired ones out and into the trash.
Exaggerating ? Nope, this actually happened to me, an R8000 cell phone packed up after 4 months of usage. I returned the phone only to be told that because ALL my original packaging was not available the ONLY CPA right I had left was repair.
Return and refund jumped out the window when I lost the original box. The original box was in fact lost during an unfortunate incident where my geyser burst and flood my house while i was away on holiday.
Even after supplying an affidavit stating HOW I lost the box with policy claim numbers etc .. MTN still decided I was only allowed to get a repair.
So how exactly does this work then ?