I signed up for an Iphone 4 contract in December and was allocated a Vodacom number. At the time I still had an MTN contract. I used, and still use, the MTN number for just about everything. The VC represepentitive at the time told me that it would be a simple matter to port my MTN number to Vodacom once my MTN contract expired. The contract expired in April and the number has been converted to prepaid. I want to port my old MTN number to my current iPhone contract.
Vodacom customer service tells me that the only way I can get my old MTN number allocated to my iPhone contract is to cancel my existing contract and a take out a new contract with a port included, thus attracting all the costs and fees associated with a cancellation.
Am I asking for something that is technically impossible? Or is it a merely a case of Vodacom not being bothered to do something that is slightly unusual? Can anyone help?