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Thread: How to cancel iBurst - have moved

  1. #1

    Question How to cancel iBurst - have moved

    Hi all,

    So how do I go about canceling iBurst as I have moved and the signal here is horrid so I am going to go the ADSL route.
    I would idealy like May to be my last month... Is that possible or a bit late now?

    Also papers, forms, who to send it to and so on?

    Decided to ask here as the helpdesk is often extremely slow and not always the most helpful.

    Thanks,
    Psy
    4Mbit ADSL
    Capped WebAfrica account for now

  2. #2

    Default

    Quote Originally Posted by PsyCLown View Post
    Hi all,

    So how do I go about canceling iBurst as I have moved and the signal here is horrid so I am going to go the ADSL route.
    I would idealy like May to be my last month... Is that possible or a bit late now?

    Also papers, forms, who to send it to and so on?

    Decided to ask here as the helpdesk is often extremely slow and not always the most helpful.

    Thanks,
    Psy
    I also want to cancel my iburst, but when i called them they said the amount i need to pay before they can cancel it.For example, my iburst cost me R300 a month, so my account ends on September. So you take this month at count how many months you have left, like mine is 4 months left. So you take R300 x 4 months = R1200

    So R1200 i need to pay to cancel my account. a K@k one you tell me

  3. #3

    Default

    Yeah, I am on a month-to-month contract.
    So at best I owe them one month...

    But is there like a 30 day notice which is required or how exactly does it work?
    Also do I just need to send an email to someone?
    4Mbit ADSL
    Capped WebAfrica account for now

  4. #4

    Default

    I think you can just say to them, you want to cancel this month, and you just want to use your last CAP.

  5. #5

    Default

    I cancelled last month, I just sent them a message on the website, took them over a week to respond but eventually I got a mail advising when my termination date would be
    the needs of the many outweigh the needs of the one - Spock
    Diablo 3 profile http://goo.gl/4F14TO

  6. #6

    Default

    Ok, so now do I give them a call or message through their site?
    4Mbit ADSL
    Capped WebAfrica account for now

  7. #7

    Default

    Quote Originally Posted by PsyCLown View Post
    Ok, so now do I give them a call or message through their site?
    your choice, but given that you're in Bryanston why not just take a quick trip up to their offices?
    the needs of the many outweigh the needs of the one - Spock
    Diablo 3 profile http://goo.gl/4F14TO

  8. #8
    The Special One Maverick Jester's Avatar
    Join Date
    Oct 2011
    Location
    Mos Eisley Cantina
    Posts
    9,960

    Default

    Quote Originally Posted by PsyCLown View Post
    Yeah, I am on a month-to-month contract.
    So at best I owe them one month...

    But is there like a 30 day notice which is required or how exactly does it work?
    Also do I just need to send an email to someone?
    Even on a month to month contract I cancelled in November, the swines are still debiting me. They insist that my contract is only expiring in June, when they had confirmed it cancelled last year. Apparently they made an error in cancelling my contract...

    I wish you the best of luck.

  9. #9

    Default

    I am no longer in Bryanston.
    I think I will give them a call sometime tomorrow and see
    Hope they do not mess up my account on cancellation >.<
    4Mbit ADSL
    Capped WebAfrica account for now

  10. #10

    Default

    Just got off the phone with iBurst.
    Got a reference number and they will cancel it at the end of June due to a calendar months notice which is needed.
    So thats quite annoying.

    Wonder if I can at least cancel the uncapped anytime so I won't have to pay that next month?
    4Mbit ADSL
    Capped WebAfrica account for now

  11. #11
    iBurst representative iBurst's Avatar
    Join Date
    Jan 2005
    Location
    Johannesburg
    Posts
    1,426

    Default

    Hi There

    PM me your contact and account details and I will investigate the issue for you.
    Kind Regards,

    Bubbles Megabyte
    bubblesmegabyte@iburstgroup.co.za

  12. #12

    Default

    PM sent.

    Thanks Melanie
    4Mbit ADSL
    Capped WebAfrica account for now

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