Buongiorno SA/35050 unknowingly billing me since 2010!!

[squirrel]

Hey guys

I sometimes randomly receive SMS's about some subscription to 35050 for god knows what. I called Buongiorno SA and apparently I've been billed R3 a day since sometime in 2010 even though I've messaged STOP numerous times!! Always wondered where my airtime goes and assumed it was Whatsapp and other applications. I am FURIOUS about this.

What can I do to claim the money back? Who can I speak to?

[Creepster]

dont borrow your phone out.you were pranked!

[squirrel]

Doubt it!

[squirrel]

Dear [Customer Name]

Thank you for contacting Buongiorno customer service via email on 02-05-2012

According to our records your number, xxx xxx xxxx, was successfully subscribed
to our service on 28-08-2010.

Please note that Buongiorno cannot assume responsibility for any customer’s
handset and therefore the actions that any other person may take with a
customer’s handset, whether the customer is aware of these actions or not.

Based on the evidence of subscription and in light of the above, we are unable
to grant a refund for the specified period of subscription.

Should you require any additional information or if there’s anything else I can
assist with, please do not hesitate to inform me.

Best regards
Shaheed Leeman
B! Customer Care

Only works out to around R2000!!!

[squirrel]

Anyone have some advice on how to deal with this legally?

[dominic]

lay a complaint at www.waspa.org.za - very straightforward process

[qriffin]

are you on mtn?

[squirrel]

are you on mtn?

Yes, through Autopage

[WatchMan]

No wonder.

[chrisc4290]

Neighbour had same experience. After her and my efforts, she got money back. They said she had SMSd an acceptance, but when asked for proof, they could not locate it. Took about 14 months

[ajax]

Ask Buongiorno for the subscription logs, specifically for the date that you allegedly subscribed.
Compare then with your itemised billing for that date. I hope you still have your itemised billing...
But with Autopage and MTN, don't expect any help from them. Autopage will refer you to MTN, MTN will refer you to Autopage and Buongiorno, etc. etc. etc.