I have post this some where else also , but feel I should do it on this site also . May be then some one can help me with my serious problem ????
Now I know why MTN is such a rich company !!! They steal every day from unexpected new customers ?? I wanted to change from iBurst to MTN and bought a fast link on line on 2 march 2012 from MTN . This was delivered on 6 March 2012 and immediately activated as indicated by MTN . It only got RICA on 13 March 2012 .Then I still was not able to connect to any internet program.
With the help from another forum member on 16 March 2012 (evening) I got my settings correct and was able to use my new faster MTN modem.
The end of March I got a invoice for an amount of R184.97 . That was more than my original contract amount of R149.00 . Yet did not report it immediately . Payment went of my bank account on 30 March . On 16 April I again receive an invoice in the mail for an amount due of R258.04 this was very strange to me and then queried it . After weeks of this info and the nother person giving me other info .
I am today told that on the first month I did not receive my contract 2gb for March (its MTN policy) and the original amount was the mb I used more as my pro rata for March . Only on 14 April I again got another 2gb and the April account was for the amount I went over the 2gb I supposedly received on 14 March 2012 .
I looked in all documents received from MTN on this contract and even their original ad on their website . No where did they mention one only receive firstly a portion of your contracted 2gb on the 13/14th of a month ??? No where did they mention that any one only receive a portion of a contracted 2gb ,pro rata for a few days of a month ?
The interesting part is that when I checked my MTN usage report yesterday for the first time since I stopped using it on 20 April 2012 . It showed I got 2gb for March and another 2 gb for April 2012 According to my usage report I used 1840.63 mb for March and 1098.33 for April 2012 . Yet the invoices is for almost 1.3 gb that I went over my allocated amount of 2 gb .
Can any one explain such crazy policy to me ????? Then may be I can stop thinking that MTN is the largest bunch of crooks I have ever had the not to pleasant dealings with . In 45 years ?????