Today my wife got hit for the 2nd time - in 5 months - for a fraudulent transaction on her credit card; both hits come from EasyPay.
She banks with ABSA.
The first time she was hit for R300 and cancelled card. This time it's for an amount of R1,000. Cancelled the card again. Although ABSA refunded the first hit, it takes about 3 to 4 weeks to refund it.
The biggest schlep is the time waiting for a replacement card and time wasted processing the claim through their fraud division. The fraud division only works business hours and it is a mission to get away for 5 minutes. Anyhow, those are the hoops you apparently have to jump to get the refund. So be it.
My question is this, has anyone else experienced similar issues with fraudulent transactions from EasyPay? If so, who do you bank with? I am trying to understand if it's an ABSA thing or not.
Would have though my wife is a low risk, as she has never used her credit card for any online transactions as well as the new card was the chip and pin type.
Thanks in advance.