was it a new contract or was she converting an existing contract, if it was a new contract they are totaly BS'ing you as i have done this if she was converting it could be they have some rules involved for converting, but if she is upgrading her contract she can do this i have done this as well
(got 3 numbers on mtn)











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2 months, she was upgrading so probably doing it at 22 months, so the new contract (top up) would only come into effect after 2 months when the initial contract ended

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