Don't contact VodaCom's Customer Care. You have a higher and faster success rate on www.hellopeter.com
From VodaCom's Customer Care I got for 30 days different statements, confirmations and nothing happened, even when Senior Sales Manager from the After Sales Division were involved.
On HelloPeter.com the issue got resolved quickly.
VodaCom's Customer Care can not be taken serious. The main reason of their existence is to entertain customers, not to solve problems or to make customers satisfied, that is what I was given to understand.