Got a flyer in my P O Box inviting me to purchase electricity via myPrepaid. Flyer says "no extra fees/charges, no extra "hoops" or SMS"
Registered on website and read ALL the terms and conditions
Paid them via EFT, R 100,00. Website says "10 mins tops" Very simple to pay and choice of 4 banks
After 30 mins, no reply, so inquired. 3 hrs later get msg "no money in our account, you must provide proof of deposit from your bank, print it and email it to us" "There can be a 48 hour delay"
I reply: No instruction on website to provide proof of payment when paying, no mention that you need 48 hours (big difference all of a sudden from 10 mins) and also there is no provision on the website for sending proof of payment when you pay, so now what? I suggested that if I did not receive PIN forthwith, would report them to CPA and also mention it on Hello Peter
Next 30 mins received the PIN for the electricity I had purchased. It was the correct amount.
When I asked what had gone wrong, got no reply