Getting through to a human being at Telkom

[Bizkit87]

I logged a call for adsl fault, via 0800 375 375, this call has now been 'resolved' [according to them, not me]. I've been trying for hours to get through to a human, that can help me, but it seems that is impossible.

Does anyone have a number i can try, so that i can actually speak to a person, please!!

[Franna]

10210

[eehellfire]

10210

that's just mean

[Bizkit87]

yeah, i tried that one as well.

suppose i have to keep trying...

[Yuu]

I find if i go through to the Telkom account page (via do.co.za) and setup the access number, you can track faults easily and if they cancel one on you, you can just push for another one.

This way you got a proper record of how many times you tried. You cannot open more than one fault on your number so keep trying.

BTW, what is the problem you having if i may ask?

[Chevron]

I called telkom this morning on 10210 and got through in about 3min.

[chrisc4290]

Sometimes its best to ignore the prompts to press buttons and wait for a person. I tried (on and off) for 2 months to get to internet billing, which is a different department from everything else. One day I was on the phone for 5 hours, being put through over and over to the wrong department. After the 30th something transfer I got internet billing. So I wrote down the person's name. After asking her how to reach her again, she said I must press 1, 1, then 4. But there is no option 4, so 100% fail again. I have never spoken to such disinterested people.

This is why I went over to CellC. Not marvellous but 20 times less frustrating than Telkom.

[Mr.CookieMonster]

call 10210.........Their old number (the 375 one) seems to be slow, i get faster service with 10210

[MR.C]

Send an sms (with cellphone) and type your (telkom) phone number to this number 0123210212. It will reply and you follow the prompts.

If you can, rather go into a walk-in telkom store.

[Jladan]

Both Telkom call centres suck, they lose queries, randomly close them as resolved after a month, and escalation does not work at all. They have created a beaurecratic web that achieves nothing but frustration. Next time you call try to ask for a supervisor or manager. I swear these guys are in "meetings" 14 hours a day

[akescpt]

im not telkom's biggest fan but i have always found that the service over the phone has been good. competent. but its hit and miss a supposed

[ichigo]

im not telkom's biggest fan but i have always found that the service over the phone has been good. competent. but its hit and miss a supposed

Must be lucky then I always get right person on 10210 which gets my problems fixed in 1 - 3 days

[ranger]

I tried (on and off) for 2 months to get to internet billing, which is a different department from everything else.

If you mean TelkomInternet billing, you could have sent a mail to idirect@telkomsa.net (this was listed on the old contact page on www.telkomsa.net, and will be added back somewhere on the Do portal), or used the "ISP Fault reporting tool" (from the Do portal) and choose "Other" as the fault selection.

If you really wanted to speak to someone, I think 10210 is the only option, and I am not sure if they communicate the changes in its menus to everyone :-(.

[chrisc4290]

I sent several emails to idirect@telkomsa.net. They ignored them all. Also a visit to the Telkom shop in Claremont. Unhelpful, aggressive clerk who knew it all. Refused to even look at the bank statement where they were double-debiting the account (I asked him why he was working there since he was so unhelpful, and he said I could always leave the store). After 7 months I found a lady Thabolitso Malaki who took an interest and have already had May's double debit reversed. There is still R 8k outstanding for double debits since November but at least I am getting somewhere.

[mh348]

I called telkom this morning on 10210 and got through in about 3min.

same here.. I called yesterday and got thru within 2 - 3 minutes