Looking for cool gadgets/accessories? Check out www.geewiz.co.za
There is always a way with plain old notepad and cmd.
After I emailed them about the usage that is wrong they simply replied to my email saying please find the usage below as requested? Maybe they don't understand what I'm saying. They are getting me angry a bit now. The account is a masterpiece but their billing is a disaster to be honest.
Please PM me your contact details and I will get one of our @lantic accounts people to give you a call and sort this out for you.
And if possible, can you include a reference number for the email you sent? I'm sure there is just a misunderstanding, but I would like to follow up on that as well.
Hi there Vox,
I am busy slogging through my Session Info for May and June to see where I am being charged for Packet Usage. It is a real chore. Do you think it could be possible to allow for some color changes in the data? For instance, it would be great (and beneficial for future queries) if for example all Packet sessions could show up Red and all Bolt-On Sessions remain black. This would greatly enhance our ability to check our accounts. It appears as if there were times I was logged in after 6am and downloaded quite some data. I was not aware of this... but slowly working through every session is really a huge pain. Every date must be checked to see if it falls over a weekend or weekday etc. etc.
If at all possible, could you please take my idea under advisement. I do not think it should be so hard to display the data in different colors. Thanks
1.) Can you confirm the split in data between a Gig4Gig account & a bolt-on is accurately being recorded on your systems ?
2.) The billing which follows thereafter is likewise accurate ?
As mentioned in a prior post of mine, when Telkom increase their speeds, I'm keen to get the bolt-on as I've had a Gig4Gig for months now - been generally satisfied with it.
However, I'd only sign-up for the bolt-on if I can be sure beforehand that what's being used in data is split correctly between the capped & uncapped, and secondly, that the billing charges on the 2 accounts are correct.
If not (yet), can you confirm when this will be sorted out, as others seem to have experienced problems in this regard since they've had the bolt-on.
I look forward to your comments.
I'm furious now....... I have never ever had such bad service with a company....
CLEARLY states that NOT even 1 session was open during the peak times.... The proof is there with the stats though they are refusing and saying that I DID use the data even though I can SEE from the stats that THEY reffered me to that I was not even connected during that time.
I'm furious now cause they are not understanding what I am saying? Instead they suggest I use netlimiter software to limit during the times ect ect.
I think its unacceptable...
PLZ PLZ check this screenshot and tell me maybe I'm blind but I can not see and usage during the day from that screenshot and its
This is my usage from 21 June to 5 July so far. PLZ tell me how on earth they get 5GB....
I'm very disappointed and feel like I must cancel my account and just stick with openweb uncapped which is pretty damn good too but which is ofcaurse higher priced than @lantic
EDIT: Please tell me if I made a mistake but I doubt I had some one look with me and I could not find the 5GB peak usage they say I did use during peak times.
Last edited by cavedog; 05-07-2012 at 05:57 PM.
Looking at your, and also my own stats I see something that bothers me. Take for example your stats for June 20th. The session is timed from 00:52:03 to 06:04:27. The bytes for this session is 4 282 501 939 bytes (taking just the final column). How will this affect their billing. The session should have stopped at 06:00. Just take a look at how many sessions end at 06:04 or 06:09. How does this affect billing? Do they perhaps take the average data per second for every session? That means the extra 4, 6 or 11 minutes the sessions lasted is added to your package data. If they take an average per second for the whole session it is possible that your package data could be so high. If you look at how low the data is for the immediate session thereafter, I believe that this is perhaps what is happening.
I will double check my data again. They say I used 1.46Gb of Packet data already. I cannot see how this is possible. Will post my results
Last edited by sjpslabbert; 05-07-2012 at 06:20 PM.
Indeed. Its very concerning and they way they treated it via email support to me is unacceptable. You can clearly see that I have counted atleast that I know if 563mb of data. I have not counted that extra few minutes when the session ends 6:04am or so.
I did a quick calculation. say the 563mb that I have no doubt used duing the package usage hours.
Lets quickly add all those extra minutes from 6am onwards. I connected with pppoe and I make sure it doesn't reconnect.
I counted 38min extra if I count those extra minutes everyday that has just slipped passed 6am like the one you have mentioned.
So that gives me 563mb of usage that I have used in packet usage times. Plus that with a 4mb lines MAX usage for 38min [just to prove they billed me wrong] 981mb of max line speed usage for 38min gives me a total of 1544mb usage.
NOW here is where I say they HAVE a FATAL bug that causes over billing.... They don't count the usage exactly from 6am onwards they must be calculating the package usage from before 6am that is the only way my package usage went up.
Now I'm trying to explain that to them but they are not interested and say I did use that usage... So basically what they are saying I used it and I must pay for it even though I have the PROOF from saix that THEY made a mistake. Its getting me very very angry....
Last edited by cavedog; 05-07-2012 at 06:22 PM.
That is my feeling also. I am very careful in not allowing my downloads to extend into the Package Data time periods. That is why I asked that they color the different sessions (one color for the session they regard as Package and another for sessions they regard as bolt-on). Not a difficult request, but if my theory is correct they will not be able to do this. I firmly believe (and perhaps Vox can proof me wrong) that they are making the error at the switch from one package session to another. You will find no session ending and starting at 06:00. All early morning sessions end at 06:04 to 06:11. And I still think they work on an average data per minute or second for that session. The extra 4 to 11 minutes (even if your connection was idle) is billed to package data.NOW here is where I say they HAVE a FATAL bug that causes over billing.... They don't count the usage exactly from 6am onwards they must be calculating the package usage from before 6am that is the only way my package usage went up.
I asked them to give you a call. I don't know why they emailed you.
I've escalated this to the managers now and I hope @lantic will assist you asap.
so I have been contacted and my usage for Last month AND this month so far has been credited to my account. Now they seem to have found the problem and corrected my billing.
The question still remains. Will there be future billing problems..... I would hope not but there will mostlikely be since it a very thin line in terms of the way the account works that billing errors will happen.