Telkom can't fix area exchange in a week

[pagel]

I struggle to believe this even as I write this. I recently upgraded to an ADSL line with Telkom as service provider - primarily for reliability. Worked well for a few months.

I have now been without a internet connection for a week. Called the call centre 3 times (this takes 20 min every time off course) and they confirmed that the exchange close to me is off and that the entire area is affected.

A week?? Impact on businesses?? If I do not get an acceptable response from someone who can actually do something I will be doing the following:
1. Start using MWEB as a service provider. I do realize I will still be renting the Telkom line (as I do not have other options), but at least I will be taking business away from Telkom.
2. The moment I can get Neotel or any other reliable alternative, Telkom will never see me as a customer again.

Oh - and if they have the audacity to charge me for this month I walk as well. I should be sendign them an invoice for my time. Sent from my 3G connection .....

[quovadis]

One week? Wow you're optimistic - Douglasdale 011-704xxxx/011-462xxxx has been have issues for almost 2 months now and all they can say is they are planning to upgrade the exchange as it is oversubscribed.

[agentrfr]

Telkom is replacing all of the DSLAMs in the country with MSANs. I am one of the lucky few on the Douglasdale 011-462-xxxx racks that have been moved to an MSAN, and it works quite nicely.

Hang in there buddy, I know it is painful but tech growth and improvement is exponential. You'll soon be in the green

[MickeyD]

Did you ask them what caused the outage?

[pagel]

Apparently an exchange that is down. Best of all - they had the fault as corrected and had to reopen (although no-one ever contacted me) :-(.

[pagel]

.... so it is a number of people that are impacted.

[Veroland]

I've been down for month than a month in the past, and for th last 4 months I can't get more than 40kb download speed on my 4mb line. Telkom just does nothing.

[GreenArrow]

My exchange was down for only 2 days, wasn't so bad here in Witbank