You should join our great online community now - you can win great prizes
Register now
You should subscribe to our free MyBroadband newsletter


Results 1 to 8 of 8

Thread: Telkom can't fix area exchange in a week

  1. #1

    Default Telkom can't fix area exchange in a week

    I struggle to believe this even as I write this. I recently upgraded to an ADSL line with Telkom as service provider - primarily for reliability. Worked well for a few months.

    I have now been without a internet connection for a week. Called the call centre 3 times (this takes 20 min every time off course) and they confirmed that the exchange close to me is off and that the entire area is affected.

    A week?? Impact on businesses?? If I do not get an acceptable response from someone who can actually do something I will be doing the following:
    1. Start using MWEB as a service provider. I do realize I will still be renting the Telkom line (as I do not have other options), but at least I will be taking business away from Telkom.
    2. The moment I can get Neotel or any other reliable alternative, Telkom will never see me as a customer again.

    Oh - and if they have the audacity to charge me for this month I walk as well. I should be sendign them an invoice for my time. Sent from my 3G connection .....

  2. #2
    Grandmaster
    Join Date
    Sep 2004
    Location
    South Africa.
    Posts
    1,215

    Default

    One week? Wow you're optimistic - Douglasdale 011-704xxxx/011-462xxxx has been have issues for almost 2 months now and all they can say is they are planning to upgrade the exchange as it is oversubscribed.

  3. #3
    Grandmaster agentrfr's Avatar
    Join Date
    Jul 2008
    Location
    Sandton, Gauteng
    Posts
    4,000

    Default

    Telkom is replacing all of the DSLAMs in the country with MSANs. I am one of the lucky few on the Douglasdale 011-462-xxxx racks that have been moved to an MSAN, and it works quite nicely.

    Hang in there buddy, I know it is painful but tech growth and improvement is exponential. You'll soon be in the green
    I-Rah los Pruzah ahrk Mul
    IMA CHEMICAL ENGINEER WEO
    Agents are people too.
    Just because I'm technically bloody and imperialist doesn't prove anything!

  4. #4
    Super Grumpy Mod MickeyD's Avatar
    Join Date
    Oct 2010
    Location
    Pee Eee
    Posts
    128,957

    Default

    Did you ask them what caused the outage?
    You are too opinionated to be Mod and besides you are a "Super Grumpy Mod" (according to yourself)

  5. #5

    Default

    Apparently an exchange that is down. Best of all - they had the fault as corrected and had to reopen (although no-one ever contacted me) :-(.

  6. #6

    Default

    .... so it is a number of people that are impacted.

  7. #7
    Super Grandmaster
    Join Date
    Aug 2005
    Location
    South Crest, Alberton
    Posts
    5,520

    Default

    I've been down for month than a month in the past, and for th last 4 months I can't get more than 40kb download speed on my 4mb line. Telkom just does nothing.
    Everyone's first vi session. ^C^C^X^X^X^XquitqQ!qdammit[esc]qwertyuiopasdfghjkl;:xwhat

  8. #8

    Default

    My exchange was down for only 2 days, wasn't so bad here in Witbank

Similar Threads

  1. List of Telkom exchange area codes (sorted)
    By kilos in forum ADSL and VDSL Discussions
    Replies: 13
    Last Post: 08-07-2016, 07:39 PM
  2. Link - Parkview exchange area
    By mybb.bot in forum ADSL and VDSL Discussions
    Replies: 0
    Last Post: 04-02-2011, 07:50 AM
  3. Installing a Telkom ADSL Exchange in my area
    By Looney in forum ADSL and VDSL Discussions
    Replies: 34
    Last Post: 22-11-2009, 10:02 PM
  4. Exchange down in durbanville area (Capetown)
    By Clipse in forum ADSL and VDSL Discussions
    Replies: 1
    Last Post: 30-06-2005, 01:04 PM
  5. No ADSL in 011-325 exchange area!!
    By samsat in forum ADSL and VDSL Discussions
    Replies: 1
    Last Post: 31-01-2005, 05:31 PM

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •