I struggle to believe this even as I write this. I recently upgraded to an ADSL line with Telkom as service provider - primarily for reliability. Worked well for a few months.
I have now been without a internet connection for a week. Called the call centre 3 times (this takes 20 min every time off course) and they confirmed that the exchange close to me is off and that the entire area is affected.
A week?? Impact on businesses?? If I do not get an acceptable response from someone who can actually do something I will be doing the following:
1. Start using MWEB as a service provider. I do realize I will still be renting the Telkom line (as I do not have other options), but at least I will be taking business away from Telkom.
2. The moment I can get Neotel or any other reliable alternative, Telkom will never see me as a customer again.
Oh - and if they have the audacity to charge me for this month I walk as well. I should be sendign them an invoice for my time. Sent from my 3G connection .....