I'm only complaining about this as OpenWeb are defending themselves by trying to put the blame on my attitude, the paying customer who got shifted by them.
2 June, morning I buy 1mb Silver ADSL Uncapped Account, payment of R279. Normally you can activate the account online yourself but I'm not able to due to OpenWeb. Phone support 5 times trying to get my account activated. All they can do is take a message and pass it on. I was phoned twice by support during the rest of the day when all I now needed was my password which they should've emailed me. These support staff of OpenWeb promised they would call back with my password but never did. At 16h00 I was emailed my password but this was obviously the wrong password as it never worked in my router. I emailed the email@example.com and Keoma told me that he had checked the account and activated it himself using the password that never worked in my router. Sent him another email stating that the username and password that he told me he checked for my router doesn't work. All this taking place after a I paid for the account earlier in the morning of the same day. At 19h00 a new password was sent to me and I am now able to use the account. They tried to blame it on beginning of a new month, high volumes, my attitude, my rudeness and all ISP experience these kind of problems. If I had stayed with Axxess for the new month I would've had a stress free Friday.
Can't wait to see the response, beginning with my (the paying customers) attitude and oh yes because I've posted this on MYBB the TROLLING.