Mweb customer - switch to Afrihost?

[TirNaNog]

I don't recall paying 2 months up front and didn't wait for 2 weeks for confirmation of cancellation.

[Spyk3r]

sent in my cancellation to mweb last week, and then I hear that it takes 2 weeks before they acknowledge the cancellation!!
I have never had this sort of issue with anyone else before ... why would it take so long??
also, I remember paying for 2 months up front when i joined, but not 100% this as I may be confusing it with another ISP ... does anyone else remember this??

I think what you may remember is Mweb billing you at the end of the first month for the first month and the second month in advance. I dont recall them charging double up front.

[MWEB Guy]

sent in my cancellation to mweb last week, and then I hear that it takes 2 weeks before they acknowledge the cancellation!! I have never had this sort of issue with anyone else before ... why would it take so long??

Hi lucifir

Cancellation requests are actioned from the date we receive it. For example, if the request was sent on the 20th June, we will process it from the 20th June.

also, I remember paying for 2 months up front when i joined, but not 100% this as I may be confusing it with another ISP ... does anyone else remember this??

I am following up on this from our side with the cancellations team. Bear in mind there is a calendar month notice period as per the terms and conditions you agreed upon.

[gregmcc]

Bear in mind there is a calendar month notice period as per the terms and conditions you agreed upon.

So if i send my cancellation through now it will come into effect 31 Aug? (Or 3 Aug?)

[TirNaNog]

So if i send my cancellation through now it will come into effect 31 Aug? (Or 3 Aug?)

31 August your lights and water will be cut.

[gregmcc]

31 August your lights and water will be cut.

Thanks - might as well sent it through towards the end of July then - gives Mweb a few weeks to release something which will make me stay.

[lucifir]

Hi lucifir

Cancellation requests are actioned from the date we receive it. For example, if the request was sent on the 20th June, we will process it from the 20th June.



I am following up on this from our side with the cancellations team. Bear in mind there is a calendar month notice period as per the terms and conditions you agreed upon.

thanks for the response mweb guy ..... I was more concerned over the period that it takes to give me feedback that you have my cancellation and it is being actioned, as it has been almost a week and I still have not received feedback other than the automated mail telling me someone will call me soon. So I called your call center and the lady said that it will take up to 2 weeks to process and provide feedback .... so what I don't get is y would a cancellation need to take so long??

Also, I do know about the calendar month notice which is why I got a bit concerned when I sent it last week and did not hear anything since!!

[TirNaNog]

Thanks - might as well sent it through towards the end of July then - gives Mweb a few weeks to release something which will make me stay.

I did last month some time and am still waiting lol.

[MyWorld]

I'm giving Mweb this one last month. If nothing mayor happens at Afrihost I'll switch back to them once my calendar month runs out.

[gregmcc]

I'm giving Mweb this one last month. If nothing mayor happens at Afrihost I'll switch back to them once my calendar month runs out.

Your in line behind me!

[Naks]

Guys, which news server to use on Afrihost?

[timmie23]

I use news.is.co.za
port 119

[gregmcc]

A question for those of you who have moved. How long did it take for your line to be transferred to afrihost and your dsl be become active? My line is currently with Telkom. I'm planning on moving but don't want to be like a week without internet while lines are moved/accounts setup etc.

Also what is the notice period with AH? Same as Mweb, a calendar month?

[buyeye]

A question for those of you who have moved. How long did it take for your line to be transferred to afrihost and your dsl be become active? My line is currently with Telkom. I'm planning on moving but don't want to be like a week without internet while lines are moved/accounts setup etc.

Also what is the notice period with AH? Same as Mweb, a calendar month?

About a week but there is no down time . Your line keeps going .

I think mine also took longer coz I was moving from 1meg to 4 meg. So if you are already running the speed you want you can get the data account immediately and bundle it when the line transfer is completed.

[gregmcc]

Thanks. Sounds good. I'm already on 4Mbps and will be keeping that speed.