CellC Prepaid- Can't change the tariff plan

[Jola]

I tried converting my sim to the 99c deal and keep getting the error: 'This selection is not valid, goodbye' after pressing 3 on the voice menu system... It's just told me to press 3 to change my tariff plan, then it says goodbye and hangs up

I have had the same, seems to happen on old data sims, and maybe a few others besides.

There is no indication yet on whether they can / will fix this.

If you don't need to keep the number (I didn't), just get a new 99c for Real sim.

[ginggs]

I tried converting my sim to the 99c deal and keep getting the error: 'This selection is not valid, goodbye' after pressing 3 on the voice menu system... It's just told me to press 3 to change my tariff plan, then it says goodbye and hangs up

Trevor used to be funny, but now he is just downright rude.

[SUPERMAN89]

I have had the same, seems to happen on old data sims, and maybe a few others besides.

There is no indication yet on whether they can / will fix this.

If you don't need to keep the number (I didn't), just get a new 99c for Real sim.

Loaded R5 airtime fixed the story

[Jola]

I tried R25, did not help!

[SUPERMAN89]

I tried R25, did not help!

Make a call,sms, use data, request wap settings, switch device on and off

[ginggs]

Thank God for myBB! Seriously was going mad past couple day with no change...My old data sim didn't even give the option, my normal sim just says press 3 ... and silents <insert coin to process> must be

Loaded R5 airtime fixed the story

Was this with your old data SIM or your normal SIM?

I've just tried again with my 2 x data SIMs, one has airtime the other doesn't, both now result in Trevor telling me:

Your selection was not successful. Goodbye.

[Jola]

Make a call,sms, use data, request wap settings, switch device on and off

Tried all of that, no use.

Noticed that the sim is on a R2.50 per minute tariff plan !!!

[Madhawk]

Noticed that the sim is on a R2.50 per minute tariff plan !!!

Ouch! That seems like a rip off now after the 99c for Real tariff.

[Cell_C]

Hi All

The line should be working 100%
Have tested and all seems fine.

Regards
~AM~

[Jola]

Have tested and all seems fine.

Nope, just tested, still doesn't work !

[Madhawk]

Nope, just tested, still doesn't work !

Yip, my brother tested it too and it still doesn't work.

[ginggs]

The line should be working 100%
Have tested and all seems fine.

Nope. Trevor says you were not successful, goodbye.

[SUPERMAN89]

Was this with your old data SIM or your normal SIM?

I've just tried again with my 2 x data SIMs, one has airtime the other doesn't, both now result in Trevor telling me:

Normal Sim sadly.Old Data Sim does exactly the same as yours.

Sowi for the later reply ginggs my email was down of some reason

[DXL]

Hi All

The line should be working 100%
Have tested and all seems fine.

Regards
~AM~

Hi,

I had the same problem.
could not change tariff via IVR.

However at the same time 2 other prepaid sims could change the tariff via IVR.

This made me understand that some sims might be the problem.

Called 140 and asked for a manual change on my number to 99c for Real Tariff.
This was effected without any problems.

So the IVR is working now on my number after the manual change.

Conclusion : Some settings for certain sims on the Cell-c system are not talking to one another. Cell-c can isolate the problem by comparing settings of a sim that works via IVR and one that does not.

DxL - Team

[Base122]

So I changed my normal prepaid SIM tariff plan to "99c for real" last week and confirmed by checking again.

But the MyCellC website doesn't reflect that.
Maybe they are "working" on fixing that?

Cell_C?